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Forum Discussion
RAX120 - Router becomes unresponsive
Over the last week my router will randomly become unresponsive - Causing me to do a reboot - and losing log files - I am unable to connect to it wirelessly and via ethernet cable.
I have rebooted by Modem and rebooted by router multiple times and this continues to happen.
Modem was purchased back in February of 2020 and has been on a dedicated UPS since it was purchased.
5 Replies
What firmware is on the router?
I'd try reinstalling the current firmware (in case corrupt), factory reset the router (in case a setting is causing the issue), and then manually reinstall the router. Don't reinstall from backup in case it is an old setting causing issues.
If that doesnt' fix it, I'd try downgrading the firmware a version.
Current Router Firmware Version V1.0.1.128
Tried downgrading the firmware 2 versions back - issue still ongoing - tried to reset the router to default - issue still ongoingOne thing I have noticed is the fan in the router isnt turning fast when it is on and it seems warm to the touch - which it hasnt been before.
I would like to have a hardware replacement due to the fan issue.
I have opened the following ticket for this - 43318023
