NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX120 no 5GHz
5GHz isn't seen from any device. I've power cycled, flipped the radio on/off, and factory reset. I tried using smartconnect, but devices only listed as connnected to 2.4. I also tried no broadcast and entering the name into the device... no luck. The 5GHz activity light is on, but devices can only see the the 2.4 GHz. Am I stuck waiting for new firmware? I haven't disabled the AX option yet, that's what I'll try next. Any help is appreciated.
9 Replies
springsnow wrote:5GHz isn't seen from any device. I've power cycled, flipped the radio on/off, and factory reset. I tried using smartconnect, but devices only listed as connnected to 2.4. I also tried no broadcast and entering the name into the device... no luck. The 5GHz activity light is on, but devices can only see the the 2.4 GHz. Am I stuck waiting for new firmware? I haven't disabled the AX option yet, that's what I'll try next. Any help is appreciated.
Try different channel DFS and non DFS Channel also make sure Enable SSID Broadcast is active.
- I have the same issue. I tried changing channels, reset the router, toggled AX mode on and off. Does anyone have a solution for this. As of now, all my devices are connecting to 2.4. My 5g light is active. It’s not broadcasting the -5G. And my smart connect is off.
I ended up having to RMA as support thought it was hardware related. Hopefully you are able to do so.
