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Forum Discussion
RAX120 Started Shutting Off
Purchased a RAX120 from Best Buy on May 21, 2019 and everything has been working flawlessly until last night when the router started shutting off on its own. There's internet throughput coming from my modem so I narrowed the problem down to the router. Latest firmware is installed, did a manual reset with the pinhole button at the back of the router, plugged the power supply directly to the wall instead of a powerstrip, but it keeps shutting off on its own and starting up again on its own. Anyone experienced this issue/know of a solution? Can't return the router to Best Buy anymore because it's past their standard 14 day return policy.
26 Replies
Same here. Switching off AX mode in the router solved the rebooting. Not sure when there will be a solution but Netgear support is useless in this. They switched my hardware but that did not solve the issue.
Hello RaffyTaffy213 & sjbhh,
Just to confirm, the router shuts off entirely meaning the LED lights are off? If so, how long does it take for the router to reboot back up? Is there an action being performed on a particular device connected to your router (wired or wireless devices) when the issue occurs?
~Christian
There is no action performed. As soon as the computer connects the router, the RAX120 crashes and reboots.
It is a complete reboot with all lights off and takes exactly the same time as a standard boot-cycle.
As soon as the Wi-Fi is back on, the PC will automatically try to connect again. As soon as it says Connected the router crashes again and we start the reboot and so on.
sjbhh - Thanks for getting back. Has support followed up with you as your issue persists? Would you mind telling me what firmware version the router is currently on?
~ChristianHi,
No, support has not followed up - I believe they have closed the case as they shipped out a new router. But that has not solved the issue.
Firmware was 58, I also tried 84, 85 (send from support team) and now it is 86.
I would appreciate if somebody could follow up on this. Thank you.
Hi all so I disabled AX on my router and it's working again like normal. Going to wait a day or two to see if it's stable but for right now it's working fine. It's a shame because I have a Wifi 6 network card installed on my desktop so I was hoping to use the router and my desktop to their fullest potential. Firmware installed on mine is 1.0.1.86
