Forum Discussion

Luminary

Jan 22, 2024

Solved

Rax120

Had new isp connected today so reset the router plugged the new fttp modem into the netgear router via ethernet and it just wont connect. Rang Quickline for the details but it just wont work. Used pppoe and rang back to check details are correct but the netgear rax will just not connect any help will be appreciated.

microchip8
Jan 22, 2024
Do you have an ONT? If so, some require VLAN20 or VLAN21 being set on the router. Consult on that with your ISP.

6 Replies

FURRYe38
Guru
Jan 22, 2024
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Something to contact the ISP about for help and information regarding there services.
- thehypnootoad
  Luminary
  Jan 22, 2024
  Done all that thanks
  - microchip8
    Master
    Jan 22, 2024
    Do you have an ONT? If so, some require VLAN20 or VLAN21 being set on the router. Consult on that with your ISP.