NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX20 (AX1800) nighthawk daily dropouts
My Nighthawk AX1800 (RAX20) WiFi 6 router disconnects all wifi EVERY. SINGLE. DAY.
It’s killing me.
Connected devices are; 5 IOT devices (lights), 2 MacBooks, 1 Laptop PC, 3 iPhones, 1 galaxy, 2 iPads. With exception of IOT devices, never more than 4 of those devices are active at a time.
Ethernet connections (never drop out) 1 IMac, 1 Xbox, 1 Apple TV.
Reboot fixes it, or toggling between smart connect and normal connection in the wifi settings, but having to do that every day is infuriating on a 6 month old router that was substantially higher spec than I thought I required.
I’m told a firmware update will fix it, but there are no updates to get.
Am I doing something wrong?
It’s killing me.
Connected devices are; 5 IOT devices (lights), 2 MacBooks, 1 Laptop PC, 3 iPhones, 1 galaxy, 2 iPads. With exception of IOT devices, never more than 4 of those devices are active at a time.
Ethernet connections (never drop out) 1 IMac, 1 Xbox, 1 Apple TV.
Reboot fixes it, or toggling between smart connect and normal connection in the wifi settings, but having to do that every day is infuriating on a 6 month old router that was substantially higher spec than I thought I required.
I’m told a firmware update will fix it, but there are no updates to get.
Am I doing something wrong?
10 Replies
What firmware version are you on?
What modem/gateway is it connected to?
- Gateway is the Australian NBN FTTC NCD, same as everyone else.
Firmware is V1.0.2.64_2.0.42
64sportscoupe wrote:
Gateway is the Australian NBN FTTC NCD, same as everyone else.NBN=national broadband network.
FTTC=fibre to the curb
NCD=network connection device
Basically all you told me is you have australian internet and its fibre. And everyone in australia has it according to your "same as everyone else".
That's not a gateway. It doesn't tell me if its just an ONT or a gateway with integrated router.
Same here - Wifi completely drops randomly, and very often. I can still see the device on the wifi network but when i connect it says 'Inccorect Password'. Reboot the device and everthing connects up again. I may have to return this if there is no solution as my ISP's router, although not as fast or Wifi 6 - was at least reliable...
I've been having this trouble for.. over a year.
First just couldnt get it to work for like 8 months.. Then it just started working. Now I get these drop outs.
From what im seeing this is a cooling problem.(DO NOT ATTEMPT TO DO ANYTHING I HAVE DONE UNLESS YOU ARE QUALIFIED. THIS WILL VOID WARRANTY)
(Also, I purchased this on sale in the back aisle of walmart for like $30. I would not be so willing to diy this if I had paid retail.. just think about that before you open it.)
I took mine apart and set the board over a large fan
This was a easy and painless process. There is one large heat sink with thermal pads on one side but the other side had no cooling and was burning up. Once I put the fan on high it cooled down quick and booted as normal.
When running with too many connections it will still overheat and shut down. So hosting game servers, p2p, or a large family all streaming at the same time can definitely take this down.
My solution was to use my own heatsinks and quality thermal paste instead of the pads. This along with a Noctua fan and a small case modification have made it work how it was intended.
Not sure why net gear did not properly cool this thing..
Internet is basicly the fabric of our lives now.. These boxes connect ALL of us to that source. It is just as.. if not even more important then the the computers we spend hundreds to cool. I think we need to be putting quality fans, paste, and heat sinks inside our routers.
