RAX20 readyshare - intermittent speed dropped

Question

Hi,&nbsp;I have purchased RAX20 and using the Readyshare with my external HDD&nbsp;1. Macshare (Readshare) symption description when using Macbook Pro over 5GHz Wi-Fi&nbsp;When I am playing MP4 file from the Readyshare via VLC, I find the transfer rate will drop to 0 after 10 ~ 20 mins.&nbsp;That will cause the player hangs for 20~30 seconds, the streaming experience is not smooth.&nbsp;I have tried using the "Wireless Analysis" from Mac, it seems that is not the problem on the Mac Wi-Fi side.&nbsp;I have increased the VLC output buffer, but it does not help the situation.&nbsp;&nbsp;2. Samba (Readyshare) symptiom description&nbsp;When I am connecting the Readyshare to my iPad, the drop of transfer is obvious.&nbsp;&nbsp; Would like to check any suggestion?&nbsp;Thanks and regards,Fred&nbsp;

Christian_R · Answer

Hi Fred,

&nbsp;

If you recently purchased the device&nbsp;I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by&nbsp;registering your device using the link below.&nbsp;

&nbsp;

http://www.netgear.com/support/contact.aspx

&nbsp;

Christian&nbsp;

fredlamsf · Answer

Hi,&nbsp; Thanks.&nbsp; Even the support has contacted, there is still no solution.&nbsp; The support has told me to update to the latest firmware but my router has the said version already.&nbsp; Besides, I have tested using LAN cable to test. The symptom is still there.&nbsp; It seems that is the problem of readyshare.&nbsp;Thanks and regards,Fred

Christian_R · Answer

Hi Fred,&nbsp;

&nbsp;

May you send me a private message with your email address and case number(s) for us to check further.&nbsp;

&nbsp;

Thanks,

Christian&nbsp;

fredlamsf · Answer

Hi,Your CS has told me to downgrade to previous firmware and then reset as new.Here are the steps I have done then.1. I have downgraded the firmware to 1.0.1.58_2.0.31. Unfortunately, after I reset the router as new, it will auto upgrade back to the latest firmware 1.0.1.64. Hope that your side aware this is embarrassing.2. Then, I just tried to downgrade the firmware to 1.0.1.58_2.0.31, but the intermittent drop of speed is still there.Regards,Fred

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RAX20 readyshare - intermittent speed dropped

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