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Forum Discussion
RAX200 keeps dropping off WiFI & Internet
Hi All.
I purchased a NightHawk RAX200 last March, so just out of warranty! Over the past couple of weeks it keeps dropping all connections from the Network, Ethernet & Wifi. A reset of the router resolves the issue but then it will happen again. I've tried a factory reset which hasn't resolved anything. I'm running firmware V1.0.4.120_1.0.61 which is the latest available. I'm really disappointed as I thought this router would future proof me for a few years and now it's looking like I may need to change it! Has anyone seen this issue and can offer any advice or suggestions?
Thanks,
Darren
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Sometimes "the latest" isn't always the greatest.
You could try downgrading the firmware a version or 2, doing a factory reset and reinstall. Then just disable auto-updates and see how it goes. It wouldn't be the first time a firmware update actually caused more issues than it fixed.
- Thanks I will give that a go. Is there a site which lists all the older firmware versions? I could only find the last version. And is it a pretty straightforward job? Thanks Darren
the support site has it.
click on downloads.
Then click on "view previous versions"
I bought my RAX200 in May 2021. My family and I used it all through 2021 and were thrilled, but about a month ago, it started dropping the signal multiple times a day. I looked through everything, upgrading firmware, changed a number of settings trying to troubleshoot. The thing I noticed the most was when the top of the router felt warm to the touch it seemed to happen. So I pointed a tower fan right at it. No more dropped signal. When I turn the fan off, I get a dropped signal within an hour or two at the most. Likely time for a new router, but I would be curious to see if the fan trick gets you by for a short time like me.
I'm sure you've noticed the RAX200 has a built-in fan which is only supposed to come on once the router reaches a certain tempertaure. In your case it seems the router's fan isn't coming on when it should be, I would get RMA it and get a replacement. You really shouldn't be using your own cooling system when the router has a fan built-in....
- Thank you. I did notice the little fan running as quick as it can. It just doesn’t seem like it can keep up. I have my router on a hard wooden board and keep it 8 inches away from the wall or other items. I have two small dowel rods I use to give it extra lift on the base to give extra airflow underneath. I know the router shouldn’t be running this hot but until I can drop another $400-$500 I will just have to keep it cool however I can. This hopefully is just a glitch with my router but the extra cooling keeps me connected for now.
