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Forum Discussion
RAX35
My Dell Computer Inspiron 15 will not recognize he new Router Nighthawk RAX35. So frustrating!
5 Replies
Indeed. Very frustration without providing any useful information!
Agree with microchip8 . its tough to help when you don't tell us much.
1. What wireless chipset is in the inspiron? intel devices have had issues with early drivers. If you've got an intel wireless card, go to the intel site to get the most recent version. Not windows update.
2. What firmware is on your router?
3. What modem do you have?
4. What actual error/problem is it giving you? does it see the wireless and doesn't connect? does it not see wireless at all? what exactly os going on?
the more details/info you provide to us, the better help we can give you. When you give us minimal info, its difficult if not impossible to help.
You can go to netgear.com/support/ and type in your model. It'll give you the manual, firmware, troubleshooting, etc to help
Agree with above. One thing comes to mind you could try since this is an AX router. Go into config and turn AX off and see if it works then. If so you know there is an issue between the laptop and the router when AX is enabled.
- Thank you for your reply. This is all new to me and my computer has automatically picked up the router in the past. I was not sure how much to post. I am not tech savvy and really don’t know what to ask. All I know is that I cannot see the new router name come up so that I can connect to the internet. I’ve just spent 2 hours on the phone with a Dell rep in India seeing if they can help me. They tell me my computer is just fine. I will try your suggestion with the NETGEAR Support manual. Thanks again.
what wireless chipset is in your dell laptop? Some of the early drivers from intel struggled with AX.
its gotten better with intels driver updates. Problem is that those drivers don't get updated through microsoft update very fast and so wireless drivers tend to be out of date. If you've got an intel wireless card in your dell, get the most recent directly from intel.
