Rax40 can’t connect to internet

Received the router today and spent 2 hours to setup but in vain.

From app it often says can’t connect to internet. No matter how many times to power off and on, still can not detect internet, even with reset.

Internet connection goes smooth if using another router. Very frustrated as this is the first time to use Netgear.

Could anyone share the solutions?

Christian_R
Apr 17, 2020
Hello Chick82,

Please factory reset the router by holding down on the reset button for 15+ seconds. After doing so please use the Nighthawk app to setup the router. Furthermore, you may also contact our support team for setup assistance: https://www.netgear.com/support/default.aspx

Christian

3 Replies

Chick832
Tutor
Apr 16, 2020
Dears
Anyone could help ? I’m very frustrated as spent much money and time on it ? Great tks!
- Christian_R
  NETGEAR Employee Retired
  Apr 17, 2020
  Hello Chick82,
  
  Please factory reset the router by holding down on the reset button for 15+ seconds. After doing so please use the Nighthawk app to setup the router. Furthermore, you may also contact our support team for setup assistance: https://www.netgear.com/support/default.aspx
  
  Christian
  - Chick832
    Tutor
    Apr 17, 2020
    After resetting 3 times it suddenly works
    Thanks god!
    
    However once connected to internet successfully ,
    I can’t send photo via WhatsApp but sending text is ok. Any clue on router setup ?

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Rax40 can’t connect to internet