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ChuckLud's avatar
ChuckLud
Initiate
Nov 07, 2022

RAX43 N71 AX 4200 wireless router

Have the above wireless router.  Worked fine for 6 months then can't connect with the 5G band.  Is the first step to reset/reboot the router.  Then reboot both the cable modem and then the router.  Your thoughts please.  ctludwig@mindspring.com  thanks

Hardware

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  • plemans's avatar
    plemans
    Guru
    Nov 08, 2022

    1. what modem/gateway is it connected to? 

    2. what firmware is on the router? 

    3. what happens when you try to connect to the 5gh? what error/issue/happens? 

    4. Are you using smart connect?

    • ChuckLud's avatar
      ChuckLud
      Initiate
      Nov 15, 2022

      what modem/gateway is it connected to? -->CM1200 modem with WOW 500 meg service

      2. what firmware is on the router?-->updated to current setting per Netgear link

      3. what happens when you try to connect to the 5gh? what error/issue/happens? -->no 5G option listed.  Only the 2.4G

      4. Are you using smart connect?-->yes

      • plemans's avatar
        plemans
        Guru
        Nov 15, 2022

        If you're using smart connect, 5ghz won't show up as a separate network. The router only has the 1 ssid displayed and it bandsteers devices between 2.4ghz and 5ghz. 

        If you want them to appear separate, you need to disable smart connect. This also lets you choose which network to connect to instead of letting bandsteering handle it.