I have tried to update my firmware on my RAX43V2. The router shows/says that there is a firmware update available but won't install it. I have tried manually installing from the downloaded file. When I try the manual update, it gives me the file/firmware is not for this device. I am running the 1.1.3.18. When I log into/onto the router, it shows... A router firmware upgrade is available. I have downloaded all the updates, 4.28, 6.36 and 6.38. All of them give the same result when running the update...This file is incorrect. The chat bot says 3.18 is current for my router, but the site and router show 3 updates... Anyone else having this issue?

I have downloaded all the updates, 4.28, 6.36 and 6.38. The chat bot says 3.18 is current for my router The support page says 1.1.6.38, which I think is correct. http://netgear.com/support/product/rax43v2 Try downloading that one,and then manually installing it from the web ui. Extract it from the zip first (don't try to install the zip). The direct download link is here: https://www.downloads.netgear.com/files/GDC/RAX43/RAX43v2-V1.1.6.38.zip

What browser are you using? Try MS Edge or Firefox.

UABMaddog wrote: Tried to upload(install/upgrade) via the web ui on all 3 browsers, getting the same error message. Are you uploading the .chk file inside the zip?

Like StephenB says, after download, make sure to extract them prior to trying to upload them.

Hi UABMaddog I have sent you a private message. Please kindly check it when you have a moment.

RAX43V2 firmware update? | NETGEAR Communities

12 Replies

StephenB
Guru - Experienced User
Dec 12, 2025

I have downloaded all the updates, 4.28, 6.36 and 6.38.

The chat bot says 3.18 is current for my router

The support page says 1.1.6.38, which I think is correct.

http://netgear.com/support/product/rax43v2

Try downloading that one,and then manually installing it from the web ui. Extract it from the zip first (don't try to install the zip).

The direct download link is here:

https://www.downloads.netgear.com/files/GDC/RAX43/RAX43v2-V1.1.6.38.zip
FURRYe38
Guru - Experienced User
Dec 12, 2025
What browser are you using? Try MS Edge or Firefox.
UABMaddog
Aspirant
Dec 12, 2025
I am using Edge, Chrome and Firefox. Tried to upload(install/upgrade) via the web ui on all 3 browsers, getting the same error message.

So I am still running the 1.1.3.18
- StephenB
  Guru - Experienced User
  Dec 12, 2025
  UABMaddog wrote:
  Tried to upload(install/upgrade) via the web ui on all 3 browsers, getting the same error message.
  
  Are you uploading the .chk file inside the zip?
  - UABMaddog
    Aspirant
    Dec 12, 2025
    I have extracted the files and am uploading the .chk file.
plemans
Guru - Experienced User
Dec 12, 2025
Like StephenB says, after download, make sure to extract them prior to trying to upload them.
WarmHelp_NTGR
NETGEAR Expert
Dec 13, 2025
Hi UABMaddog

I have sent you a private message. Please kindly check it when you have a moment.
- UABMaddog
  Aspirant
  Dec 20, 2025
  Can you please resend the message? I will be one the lookout for it, it may have been moved to my spam folder and deleted...
  - StephenB
    Guru - Experienced User
    Dec 20, 2025
    UABMaddog wrote:
    Can you please resend the message? I will be one the lookout for it, it may have been moved to my spam folder and deleted...
    
    Not an email... Click on the envelope icon at the top right of the forum page.
plemans
Guru - Experienced User
Dec 20, 2025
UABMaddog Its usually in your messages in the netgear account. Not your email. Top right when logged in. Click on the envelope.
UABMaddog
Aspirant
Dec 20, 2025
Thanks, smacking forehead (insert Hommer Simpson Duh!)
FURRYe38
Guru - Experienced User
Dec 22, 2025
So was this issue fully solved and you were able to get the router fully updated?

UABMaddog

Forum Discussion

RAX43V2 firmware update?