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Anothersteve's avatar
Anothersteve
Aspirant
Jul 17, 2020

Rax45 called to get help

Call the support line because it had really short range did all the stuff the tech wanted then the photos from my computer were being copied and password folder popped up then the screen went black and the computer crashed wrote an email and the same tech called me back no netgear he hacked my **bleep** .....do better you just lost a customer that has always used netgear for the last 15 years but what’s better is my 3 gaming boys now hate you as well that’s priceless never had any idea you could piss kids off by talking up a router then when I buy it for them it’s such a piece of crap

3 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Jul 17, 2020
    Anothersteve wrote:
    Call the support line because it had really short range did all the stuff the tech wanted then the photos from my computer were being copied and password folder popped up then the screen went black and the computer crashed wrote an email and the same tech called me back no netgear he hacked my **bleep** .....

    In most marekts Netgear support can't just be called direct, because ther is no support line number published... Where have you located the Netgear support number? Hint: Using Google or the like to find a phone number will hit a Scam "help" rip-off.

    • Anothersteve's avatar
      Anothersteve
      Aspirant
      Jul 17, 2020
      It was on the box for Costco customers and was under the plastic so it was good and they must there’s problems with there stuff if they don’t want you to call lol I’m done them
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jul 19, 2020
        Anothersteve wrote:
        It was on the box for Costco customers and was under the plastic so it was good and they must there’s problems with there stuff if they don’t want you to call lol I’m done them

        This has come up here before. It is something that Costco does with Netgear, but no one in Netgear support seems to know about it.

         

        The last time it happened, I think it took a Netgear moderator to intervene.

         

        AX8 / RAX75 - No Tech Support for Costco Customers... - NETGEAR Communities

         

        But I am not sure that this is relevant here. The question does not seem to be about trying to sort out a problem so much as having a rant. Not much help we can offer there. Sounds like the wrong buying choice.