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Forum Discussion

Rugershooter's avatar
Nov 17, 2021

RAX48 - Air Play Freezes

Purchased a RAX48 router upgrading from a 7400 AC2600.

Airplay from my iPad to a Windows 10 laptop freezes. Laptop is wire connected and iPad on wifi.

Support had me adjust channels from Auto to 11 and it made things worse.

Have about 20 devices no issues just this Air Play problem. It works on the old router.

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Is the ipad connected to the 2.4ghz or the 5ghz?

    What modem/gateway do you have? 

    what firmware is on the router? 

    • Rugershooter's avatar
      Rugershooter
      Tutor
      Appreciate you looking to help.

      Firmware: 1.0.4.100
      Modem: Netgear CM700

      I will check the wifi.
      • plemans's avatar
        plemans
        Guru - Experienced User

        The RAX devices firmware has been changing significantly. 

        Have you tried downgrading a version, then do a factory reset/reinstall. 

        Then disable auto updates. 

        See if maybe its the newer firmware causing the issue

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    For you future needs, Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Most of the people who watch that forum are more likely to have experience with NH router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wifi-ax6


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you.