NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
Router is displaying solid red power light AND solid red internet light. Please provide your suggestions on how to correct. Thank you.
What verizon modem is it?
Some have their own integrated routers that cause a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-ModeSee if you can access it via an ethernet connection.
Also, the RAX48 has a wifi on/off button. That could have gotten hit by the toddler. A factory reset doesn't clear that out because its a hardware setting. Push and hold it for 2 seconds.
11 Replies
Some details might help.
1. what was going on when it happened?
2. are the lights doing anything?
3. what modem/gateway is it connected to?
4. what firmware is on the router?
5. Have you tried a factory reset? Push and hold reset for 7-15 seconds while powered on
1. what was going on when it happened?
toddler was messing with it
2. are the lights doing anything?
lights are both solid red; nothing else happening
3. what modem/gateway is it connected to?
connected to a Verizon modem that is not showing any issues
4. what firmware is on the router?
unsure because I cannot connect to the app to verify
5. Have you tried a factory reset? Push and hold reset for 7-15 seconds while powered on
have not tried a factory reset yet
- Try the factory reset first. Toddlers are great at clicking the power on/off repeatedly and causing issues
Unplug everything from the router including the ISP lan cable from the modem/ONT.
Press the reset button for 10 seconds then release.
Remove the power adapter from the wall outlet or power strip for 30 seconds. Then plug back in. Try a different wall out let or power strip.
Does the LED behavior change?
Check the user manual for LED status behavior.
Can you access the routers web page at 192.168.1.1 with a ethernet connected PC and web browser?
