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newrax50user's avatar
newrax50user
Aspirant
Sep 19, 2021

RAX50 AX5400 WAN disconnecting every 20 minutes

Hi,

 

I'v just purchased a new RAX50 in the UK and the WAN link seems to disconnect/drop regularly (around every 20 minutes). 

Renewing the DHCP lease seems to reconnect.

 

I have FTTP which terminates and is coverted to RJ45 in the house. I've plugged my computer directly into the Ethernet and there are no problems at all. I've also connected a Plume HomePass device via Ethernet and that too works without problems.

I've seen a few simlar threads discussing similar issues but haven't founds any solutions that have resolved the problem so far.

Thanks.

 

Paul

2 Replies

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  • Newfiedrool's avatar
    Newfiedrool
    Virtuoso
    Sep 19, 2021

    Perform a factory reset and test. Use the rear pin hole reset method. If that fails reinstall the latest firmware manually and then perform a factory reset.

    Do not use a saved profile, set the router up as new.

    • newrax50user's avatar
      newrax50user
      Aspirant
      Sep 19, 2021

      Thanks. A bit more information as I've tried a few things already including:

      1) I'm running the latest firmware 1.0.3.96

      2) I've done a factory reset a few times

      3) I've tried setting the WAN MTU to 1492

       

      As a last resort I did try going back to the earliest firmware as I'd seen some folks with different devices indicating that solved a similar problem for them but no luck unfortunately!