RAX80 - AX6000 Nighthawk AX8 8-Stream Wi-Fi 6 Router

TL;DR: Everything remaining the same. Changed router to RAX80; requires modem restart upon internet drop I recently changed my router to the RAX80 after my old router burned out. I was already ...

AX8

Troubleshooting

mike1389

Initiate

Mar 21, 2019

HEY NETGEAR,

THERE ARE MULTIPLE THREADS ALL CLAIMING THIS SAME ISSUE, I HAVE THE AX6000 AS WELL, HAVE POSTED IN OTHER THREADS, HAVE WASTED HOURS ON THE PHONE WITH YOUR TECH SUPPORT, WHICH FOR SOME REASON WANT TO TRANSFER ME 6 TIMES BEFORE FINDING THE RIGHT PERSON, WHO CANT ACTAULLY HELP ME. YOU KNOW THERES A PROBLEM WITH THIS ROUTER, START FIXING IT, OR START ISSUING REFUNDS. THIS IS REDICULOUS FOR A ROUTER THAT IS BRAND NEW AND 400 DOLLARS. THE WIFI RANGE IS WORSE THAN MY NETGEAR R6700, AND THE TECH SUPPORT IS A JOKE. TRY CHANGING YOUR WIFI CHANNEL AND CALL BACK IN A COUPLE DAYS. FIX THE ISSUE.

Christian_R

NETGEAR Employee Retired

Mar 25, 2019

Hello mike1389 - Send me a PM with your case number and I can assist with support following up on your case.

~Christian

Forum Discussion

RAX80 - AX6000 Nighthawk AX8 8-Stream Wi-Fi 6 Router