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RAX80 Firmware V1.0.1.56_1.0.23 needs work!
Not even sure where to post this since my model number is RAX80. Anyway, the QOS sucks, and the DHCP must be screwed on firmware Firmware V1.0.1.56_1.0.23. Or the http interface doesn't update if you hit refresh.
Tried to call tech support to tell them problems with the firmware but I get level 1 telling me if I tried resetting the router.
1. If I set QOS to Highest it some how resets for the device and even changes the label i've assigned to it.
2. Problems with my smart devices because the iptables must not update correctly for wired devices.
3. Labels assigned with edit button on administration/attached devices wont save for some reason.
Bought this new router cause all the advertising says it can handle more smart devices, seems to crash all the time. I'm ready to to send it back.
108 Replies
- Same issue with me.... Wireless devices lose connectivity in a short period of time. My home full of virtual assistants is dead in the water. Had a ticket with Netgear and they said over a week ago they knew of the issue and for me to wait patiently. My router is now over 30 days old and cannot be returned to best buy. It is useless to me as is. When will we see a new firmware?? Why the silence on this matter??? Please help!
I bought the router a couple of days ago and it freezes 3 times a day. Im running this firmware. I have put my old router back until i can get this fixed. If you compare the pricepoint of routers to other types of hardware the quality of routers is a **bleep**show. The firmware thing has gotten out of hand where things are pushed out with little quality control. I am really disapointed in this purchase. I contacted support but apperantly the normal support does not handle RAX routers for some reason and someone is going to contact me by email. Its ok with minor bugs but since now days a whole family with devices, computers, home automation relies on a stedy connection to the internet its not acceptable to freeze several times per day. It just drops all connections and is not possible to contact it.
Hello pure_x01 - Please send me a message with your case number. I'd like to help with getting your support case on track.
~Christian
Hello Orbi & filasd,
I would like for support to get in contact with you/have them follow up on your case for further investigation. Please send me a PM with your contact info and case number (if applicable).
~Christian
I have the exact same issues on firmware 1.0.1.40. Just upgraded to 1.0.1.56 today. Attached devices labels don't work. Some stick around, some revert to default immediately, and most revert back to default over a period of time. I can only get maybe 20% of the labels to stick. Likewise, QOS settings sometimes revert.
I have not had any issues with wired devices, but I have endless problems with wireless devices. After a period of time (2-3 weeks), it's like DHCP just goes to crap. Devices can't/don't get addresses anymore (I use static reservations for my devices), and gradually all of my wifi devices drop offline until practically nothing in the house works. The only solution is to manually reboot the router. That fixes everything for a couple weeks. Wired devices work fine, it's something with wifi only.
Likewise, the only solution I've been given is reset the router and set everything up all over again.
filasd wrote:
Likewise, the only solution I've been given is reset the router and set everything up all over again.
Good luck, and be prepared Netgear will ask you for a factory reset as part as their support scripts. Same problem for several generations of Netgear routers - Nighthawk, Orbi, now Nighthawk AX, ... figure. ChristineT Christian_R Altsai how comes Netgear does ignore the community users that baldy - for years?
No surprise on these issues. These have been on the older routers and not fixed so why would we expect them to be fixed now?
Netgear engineers have not been able to address the on going issues so why would they suddenly be fixed now?
If within return window do it and get something else, IMHO.
Orbi wrote:
Not even sure where to post this since my model number is RAX80.
How comes the RAX80 (AX8) and RAX120 (AX12) are still not available as models to select here on the Nighthawk Routers community section, dear ChristineT ?
Orbi wrote:
Anyway, the QOS sucks, and the DHCP must be screwed on firmware Firmware V1.0.1.56_1.0.23. Or the http interface doesn't update if you hit refresh.
...
1. If I set QOS to Highest it some how resets for the device and even changes the label i've assigned to it.2. Problems with my smart devices because the iptables must not update correctly for wired devices.
3. Labels assigned with edit button on administration/attached devices wont save for some reason.
...
Why do I don't wonder for a second? All foir items listed read like a fil-rouge of random issues Netgear has with many different consumer routers for a longer time - not to much specific to the RAX80 (AX8). Issues come and go and return with firmware updates. Worst firmware quality in the consumer router market - not acceptable for expensive leading edge Nighthawk routers. Return it, and post negative feedback. Otherwise Netgear will never wake up.
Altsai Christian_R make this consumer business unit do a proper job! It's just beyond of just ridiculous.
Return it. You're basically beta testing at the moment. Don't immediately jump on the latest and greatest but wait for things to mature, especially on the firmware side. It's also a model based on a draft and does not support a few things in the draft - no idea if they'll be added eventually
This router needs an telnet/SSH option like most Nighthawk routers on the debug page in my opinion.
