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EcoDieselDave's avatar
Sep 15, 2019

Rax80 nighthawk can not connect to Carrier Infinity Thermostate

I switch to a Rax40 then to a rax80 a few days later. Ever since cannot connect to my Carrier Infinity Thermostat. I see another post with the same issue using or but No solutions

The attached photo(s) is the TP-LINK wifi device that is hardwired to the Router connects the Carrier HVAC Thermostat. Screenshots with info & error codes are from the Android app use for remote control. Actual photos of the wall unit have the brown wall as a border showing the info the thermostat shows. From all my troubleshooting I am connected to my homes network, however, the unit cannot connect to the Infinity server with using a Rax 40 or the Rax 80 I Now! 

This was never an issue with my ac1900 TP-LINK router or any other Router I have used. I trust an expert can respond with answers & photo instructions so I'm not to return this Router also. 

 Thank you in advance 

 

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7 Replies

  • In addition to my last inquiry, I also have numerous Smart home devices SENSE for energy monitoring a few WEMO Light switches these 2 are wifi & constantly go offline? All the rest are Zwave thru a smartthings Hub which seems to be slower now also.

    All WIFI devices are having connection issues with this RAX80 & I know they can only work with the 2.4ghz network which they are all connected to only that 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    EcoDieselDave, 


    Please try disabling the AX and/or smart connect feature. Curious to know how this turns out!

     

    Christian

    • EcoDieselDave's avatar
      EcoDieselDave
      Guide
      Smart connect cannot be used in smart homes as it confuses devices that must use only 2.4ghz

      I'm unsure was the ax feature us but I had that off also. Still never worked.
      Plugged in my 8-year-old ac1900 & no issues
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired

        Hi EcoDieselDave - I have sent you a message. Please check your inbox. 

         

        Christian