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Pad70's avatar
Pad70
Tutor
Mar 24, 2019

RAX80 wired connection slow - reposted from general router

Nighthawk RAX80 replaced a Nighthawk R8500.   Cable modem is the CM1000.   Provider is Cox gigablast at 1 gb/s down and 35 mb/s up.  Setup is plain vanilla with no QOS.   Internal speedtest measures 925 mb/s down and 35 mb/s up so the connection is good.   With wireless turned off and only one computer directly connected to any ethernet port,  speedtest site (on the computer)  measures 470 mb/s down and 35 mb/s up. Tried connecting computer directly to the cable modem and measured 950 mb/s down and 35 mb/s up.  There is definitely a problem with the RAX80 internal gigabit switch.   Performance is half of the rated speed.   Hardware?  Firmware?  Has anyone else seen this?   Suggestions most welcome. 

 

Follow up - I decided to return the RAX80.   I don't have enough time to be a beta ( or alpha? ) test particpant.   I configured an Orbi in place of the RAX80 and tested the Orbi at 950 mb/s down ( wired ) vs 470 mb/s down ( wired )  for the RAX80.   Clearly the RAX80 internal gigabit switch has issues which should have been caught before first customer ship.   

 

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  • Redtulips7's avatar
    Redtulips7
    Luminary
    Mar 25, 2019
    Pad70 wrote:

    Nighthawk RAX80 replaced a Nighthawk R8500.   Cable modem is the CM1000.   Provider is Cox gigablast at 1 gb/s down and 35 mb/s up.  Setup is plain vanilla with no QOS.   Internal speedtest measures 925 mb/s down and 35 mb/s up so the connection is good.   With wireless turned off and only one computer directly connected to any ethernet port,  speedtest site (on the computer)  measures 470 mb/s down and 35 mb/s up. Tried connecting computer directly to the cable modem and measured 950 mb/s down and 35 mb/s up.  There is definitely a problem with the RAX80 internal gigabit switch.   Performance is half of the rated speed.   Hardware?  Firmware?  Has anyone else seen this?   Suggestions most welcome. 

     

    Follow up - I decided to return the RAX80.   I don't have enough time to be a beta ( or alpha? ) test particpant.   I configured an Orbi in place of the RAX80 and tested the Orbi at 950 mb/s down ( wired ) vs 470 mb/s down ( wired )  for the RAX80.   Clearly the RAX80 internal gigabit switch has issues which should have been caught before first customer ship.   

     

    Did you do Factory reset?Did you update FW?

  • Pad70's avatar
    Pad70
    Tutor
    Mar 25, 2019

    Factory reset done.  Latest firmware installed.   That was done before the device was brought on line.  So none of the usual suspects were helpful.  The unit, as delivered, with latest firmware simply did not perform.  

    • Redtulips7's avatar
      Redtulips7
      Luminary
      Mar 25, 2019
      Pad70 wrote:

      Factory reset done.  Latest firmware installed.   That was done before the device was brought on line.  So none of the usual suspects were helpful.  The unit, as delivered, with latest firmware simply did not perform.  

      I see..you did everything right...

       

      • Pad70's avatar
        Pad70
        Tutor
        Mar 25, 2019

        I received an email from Netgear support after creating a case.   The email says - and I quote - "I apologies for the inconvenience, but the device is out of my support scope, so i would request you to call us on ........ for futher assistance."   Seriously - tech support isn't up to speed on this and now I have to play telephone tag?   Netgear - get your act together!   Ship only fully tested products with trained support staff.   I don't have time to waste on a $400 device that I can simply return.   So the router goes back tomorrow.   

  • mike466's avatar
    mike466
    Aspirant
    Sep 06, 2019

    which orbi did u get? model number? i have the same problem

    Pad70 wrote:

     

     

    Follow up - I decided to return the RAX80.   I don't have enough time to be a beta ( or alpha? ) test particpant.   I configured an Orbi in place of the RAX80 and tested the Orbi at 950 mb/s down ( wired ) vs 470 mb/s down ( wired )  for the RAX80.   Clearly the RAX80 internal gigabit switch has issues which should have been caught before first customer ship.   

     

     

  • lestart's avatar
    lestart
    Tutor
    Feb 04, 2020
    Unfortunately I have exactly the same problem with my RAX80, I also get to ca. 470 downspeed and have 1 gig fibre. In the router internal speedtest measurement over 900, with a different modem, measurement over 900 with the RAX80 (which is really no bargain) 470, it would be nice if there is a solution. Of course only 1 device with Cat7 was connected during the measurement, directly without switch etc...