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ClaytonJ2's avatar
ClaytonJ2
Aspirant
Jun 06, 2021
Solved

RAXE500 - Disney Circle missing and Armor disconnects internet

I got the Nighthawk RAXE500 yesterday. I had a hard time setting it up because the web page interface on my PC doesn't have as much functionallity as it did with my old router. I'm a PC guy. I don't want to control this thing through my phone! Seems like bad security. I leave my PC safe at home. I take my phone everywhere so I hate doing sensitive things on it. What is more sensitive than administering a router?

But then, after I did so and enabled armor, it started telling me that there was no internet and I lost control of it until I took a pin and hard reset the device. I am not happy with this experience so far. Armor is powered by bitdefender, which I already have. But they hate each other and I'm getting errors on my PC and phone from the bitdefender programs I already have installed vs armor.

 

I'm about ready to return this junk and go back to my old router. Feels like I'm stuck in idiot proof mode, but it's buggy. How do I get in Dev mode and get control of this crap? Where do I turn on Disney Circle?

3 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello ClaytonJ2,

     

    Welcome to the community! Thank you for taking the time to share your experience. I'd like to help address some of the issues you're experiencing. First things first, may you check to see if you're on the latest firmware version for the RAXE500. I have linked the latest firmware version below. 

     

    https://kb.netgear.com/000063717/RAXE500-Firmware-Version-1-0-5-62

     

    Regards,

    Christian 

    • ClaytonJ2's avatar
      ClaytonJ2
      Aspirant

      Yes, that is the firmware version of my router.

       

      My Router:Nighthawk RAXE500      

      Firmware Version V1.0.5.62_2.0.35

       

      NETGEAR Nighthawk AXE11000 Tri-band WiFi 6E Router (RAXE500)