I'm having a timely issue where my new RAXE500 keeps dropping my family's connection. We originally used xfinity gateway with xfinity pods, which is outperforming this RAXE500 and AX6000 x2 extenders setup I have. I cannot figure out why it is dropping connections or having people sign back in vs just auto-connecting back in. sometimes getting "connected, no internet" and loading loops that were not there before.using the xfinity modem still as the modem and turned off the router with bridge mode.I'm not using the qos option.let me know if need other info.

You're in a recipe for issues with how you have the extenders. Mesh extenders aren't designed to be used with multiple ones. You can do so but if they can see each others ssid's, they can end up connecting to each other and have issues/stability problems. Its why I don't recommend them if you're needing more than 1. Options to see if you can make it work? 1. separate them out. If you're on a 3x level, have an extender in the basement, router in the middle, extender on top. and you might have to turn the extenders broadcast power down. But they should be far enough away from each other to not see each others signal 2. turn one off and centrally locate the router and other extender so you don't have that issue 3. disable smart connect on one (or both) extenders so they're forced to connect to the router and not to each other. Start with one of them. 4. If you're needing 2x extenders and want single ssid function sell the whole setup and move a mesh system thats designed to accomplish what you want. Mesh systems have the router controlling the satellites so they're forced into preset connections. Much more stable.

kpaskevicius wrote:I can't seem to find that option for disabling smart connect. Which would it equate to? Under General, set enable one Wi-Fi name to No. You will have to provide separate and different SSID's for each band, and then save your changes.

Kitsap wrote: kpaskevicius wrote: I can't seem to find that option for disabling smart connect. Which would it equate to? Under General, set enable one Wi-Fi name to No. You will have to provide separate and different SSID's for each band, and then save your changes. Also, manuals are always a good place to start.Support | NETGEARFeed in your model number and check the documentation for your hardware.Check the section in the manual Enable or disable Smart Connect.

What modem/gateway do you have it connected to? You have 2x extenders? what size is the home? I usually don't recommend using more than 1 extender and if you do need more than 1, a mesh system is a better choice (like the xinfity) as there's something controlling it. Not so when using mesh extenders. What firmware is on the router? And on the extenders? Does it stay stable if you power off one of the extenders?

Hardware Version RAXE500Firmware Version V1.0.10.86_2.0.40 Hardware Version: EAX80Firmware Version: V1.0.1.70_1.0.2 I recently have tried to get the fast lane on extenders going. 3 floors, awkward house design. as a side note again, xfinity pods were fine for my family originally. The fast lane is supposed to be using both 5ghz and 2.4 together , looks like improving speed tests. But the main problem is still the soft disconnects, making family have to sign back in.Mobile devices don't seem to be connected to the extenders directly when I review the connected devices on the app.Extenders are closer to more people. RAXE500 . Devices online (17)EAX80 Devices online (3)EAX80 Devices online (1)

RAXE500 frequent device drops in house

13 Replies

plemans
Guru
Mar 13, 2023
What modem/gateway do you have it connected to?

You have 2x extenders? what size is the home? I usually don't recommend using more than 1 extender and if you do need more than 1, a mesh system is a better choice (like the xinfity) as there's something controlling it.

Not so when using mesh extenders.

What firmware is on the router?

And on the extenders?

Does it stay stable if you power off one of the extenders?
- kpaskevicius
  Aspirant
  Mar 13, 2023
  Hardware Version RAXE500
  Firmware Version V1.0.10.86_2.0.40
  
  Hardware Version: EAX80
  Firmware Version: V1.0.1.70_1.0.2
  
  I recently have tried to get the fast lane on extenders going.
  3 floors, awkward house design.
  as a side note again, xfinity pods were fine for my family originally.
  The fast lane is supposed to be using both 5ghz and 2.4 together , looks like improving speed tests.
  
  But the main problem is still the soft disconnects, making family have to sign back in.
  Mobile devices don't seem to be connected to the extenders directly when I review the connected devices on the app.
  Extenders are closer to more people.
  
  RAXE500 . Devices online (17)
  EAX80 Devices online (3)
  EAX80 Devices online (1)
  - plemans
    Guru
    Mar 13, 2023
    Problem with the extenders is they can end up connecting to each other.
    
    You'd want them set up so the router is in the middle in a star configuration
    
    extender<--------router-------->extender
    
    And I'd try powering on off and testing the system.
    
    You can get the behavior you're seeing if they end up connecting to each other and not the router.
    
    Also, fastlane dedicates one of the bands (either 2.4ghz or 5ghz) for router----extender communication and then uses the other band for extender-----devices.

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RAXE500 frequent device drops in house