Regular loss of network connectivity

Question

I have an RAX120 installed running with Spectrum 300mbs service with their MODEM. On a regulary basis, I lose all internet connections and random times. (3am, midnight, 4:30pm, etc). I've been assuming this is a spectrum problem and they have come to my house several times to check wiring, equiipment, etc. Recently they replaced the modem. It appears, from prior calls, there were service issues but yesterday, their service deck believes I was gatting a strong signal and I needed to check my router and wiring to the modem.

I am trying to figure out is there is a way with Netgears router (RAX120) I can determine if I have a router problem. I'll continue to report outages to Spectrum but am interested in thoughts or recommendation on how to assess if my router is causing these problems. Thoughts or suggestions?

plemans · Answer

When you have the outage, are you still able to access the routers interface?&nbsp;And after that, are you able to ping/log into the modem?&nbsp;

millewg001 · Answer

No, the only way I can connect is to reboot the router. I have been having a running issue attempting to determine if my problem is the router or Spectrum's model. The last 3 calls, my ISP service appears to be fine (per Spectrum Customer Suport) and I needed to either replace the cable between the router / modem, or reboot the routher. Both times, I was able to reestablish normal internet connection.

plemans · Answer

You say the only way to connect it to reboot the router.

What is happening when it drops?

Does your wifi signal disappear?

Does it say "connected, no internet"?

Are wireless and wired devices able to ping the router?

What are the led's doing on it when it goes down?

millewg001 · Answer

You say the only way to connect it to reboot the router.&nbsp;What is happening when it drops? &nbsp; I cannot access the internet, either through a wireless or a wired connection.&nbsp;Does your wifi signal disappear? &nbsp;I am assuming the wirless signal is that on my phone or mac. &nbsp;It does not.&nbsp;Does it say "connected, no internet"? &nbsp;When I turn my wifi offf then on on my ipad, it tells me "connected, no internet".&nbsp;&nbsp;Are wireless and wired devices able to ping the router? &nbsp;I did not try this. &nbsp;I did, however, attempt to access my router from my mac and it would not let me access the routher.&nbsp;What are the led's doing on it when it goes down? &nbsp;The LED's appear to be operating as though everything is normal.&nbsp;IT happened this am (again). I'll attempt to ping the router the next time it occurs. &nbsp;One thing I noticed though it the NTP time was not set properly (DST not set). &nbsp;I reset and rebooted.

millewg001 · Answer

An update on this issue. &nbsp;I recently completed a factory refresh and the router seems to have stabilized. &nbsp;It has been running steady now for about 5 days so I am cautiously optimistic.&nbsp;My original question remains though. &nbsp;When I have network issues, what tools/procedures are available to determine whether my router or ISP modem or my ISP service is cauising the outage. &nbsp;I can call my ISP and have them check my modem/service to determine if I have a problem but diagnosing the model seems prolblematic. &nbsp;I would appreciate links to sources to help me understand router diagnostic issues, log recordings, etc. &nbsp;Any suggestions.&nbsp;Also, it appears once I reboot my router, all logs are lost. &nbsp;Can these logs be saved on a regular bases (say on my PC) to allow me the option of reviewing the logs just prior to the outage?

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Regular loss of network connectivity

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