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TomK12's avatar
TomK12
Aspirant
Jun 24, 2021

Router freezes

Hi

I have my RAX120 for more den 1.5 years, and was very happy and satisfied with it until a few weeks ago

the router has the latest firmware 1.2.1.22

but from time to time (sometimes a few weeks, somtimes a few days) the router freezes, and no connect is possbile any longer

the only way the get my router run ist to turn it off and on again

i cannot check the logs to find out what the problem could be, butwhen turning off and on, the logs are cleaned

this situation  is very unsatisfying

does someone else knows of similar problems ? does someone have a solution ?

greetings

Thomas

 

6 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 30, 2021

    Hi Thomas,

     

    Did the issue began occurring on this firmware version?

     

    Regards,

    Christian 

    • TomK12's avatar
      TomK12
      Aspirant
      Jul 01, 2021

      Hi Christian

       

      It occurs with the latest firmware (1.2.1.22) more often as with the previous firmware, I am sorry but I cannot say by sure when this problem started to begin.

      because after this happened more often, I tried to get information from the router log, so I configured the router to send me the log by mail once a day. and I started by the end of march, and as I mentioned before, I am not sure when I did install the latest firmware, but I think it was sometime in April.

       

      best regards

      Thomas