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Forum Discussion

ThomasKarp's avatar
Sep 13, 2024
Solved

Router Nighthawk RAX 50 v2 Access Denied Message

RAX50 v2 modem

 

I am trying to access my router to edit some settings but it keeps on giving me the "Access Denied" message.

I was able to contact support about a week ago and they advised to disconnect the router from the modem while I try to access the router and that worked.

As soon as I plug the modem back in, I get kicked out, within seconds.

I needed a few days to get this step done and since my case was closed and my router is out of warranty ( by a couple of days now ) and cannot get new case for support open.
I hope community help can come to the rescue, hopefully.

Firmware is last version.

 

So, I can access the router while disconnected from the internet, but as soon as I plug in, it kicks me out with a "Access Denied".


Where do I go from here ?
I don't want to factory reset the router.
I have too many things connected to the wifi, too many smart bulbs, so many, I don't want to go through the pain and reconnect them all. Plus phones, plus TVs plus other smart devices and cameras and so forth.

Thank you for your suggestions.

 

I have to say I held the Netgear brand to a high standard, but this crap takes it down a few stars.

  • So , I hope this helps someone else out there.

     

    I've downgraded my firmware to V1.1.3.18_2.1.14 and now I don't have the "Access Denied" problem anymore.

    (while connected to the interwebs, modem, you know)

     

    Hey NETGEAR stuff, can you please make under firmware update and solve this issue ?

    Pretty please with cherry on top ?

    I am a big fan of latest firmware and software updates, but this was not a good move.

    I don't know where the problem lies exactly, but it's definitely a NETGEAR problem.

     

    Good luck everyone navigating Netgear marketing strategies!

11 Replies

    • ThomasKarp's avatar
      ThomasKarp
      Tutor

      It's a router. NOT a MODEM. Got mixed up.
      Thanks for pointing it out.
      Don't know how or if I can edit my post.

      • plemans's avatar
        plemans
        Guru

        so you're going modem/gateway---->router------>RAX50?

        Again, details are key. What modem/gateway do you have and then what router is the RAX50 connected to?