NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Routerlogin.net digital certificate expired
Just discovered that the digital certificate for routerlogin.net has expired; it expired on August 2, 2019, and apparently no one at Netgear noticed it or fixed it yet that is why browsers like Chrome are blocking login to routers. Can someone from Support pass this on to get it fixed ASAP?
On a second issue, Netgear's support seems to think that today is late October, it says that my router, which I got on July 22, 2019, is past the 90 day free support period when it isnt even 30 days since it was purchased. Any one know how to get this fixed?
36 Replies
Hello Richard1864,
We have received feedback from the community of the same report. I have escalated this to the team to have the issue resolved. We're also aware that the incorrect warranty information maybe displayed for a few members. If you require support, please let me know and I can assist with our Support Team reaching out to you.
Respectfully,
Christian
- Hey Christian,
Thanks a bunch for the quick response on the digital certificate issue.
The other question I have is I’ve never noticed if the fan on my RAX120 ever runs. I don’t hear it when the router first boots up, and after 8 hours or so it gets quite hot to touch. Is there any way to check in the UI if it’s running or now?
Richard.Hi Richard,
I have a RAX120 as well and I don't recall the fan turning on however, it has been warm every now and then but not "hot to touch" as you say yours does. Would you mind telling me where you have your RAX120 placed in your home?
~Christian
Has anyone updated the certificate on routerlogin.net yet? Does anyone at work at netgear?
Hello, any news on this topic regarding www.routerlogin.net invalid certificate? I have a macbook that won't connect but every other device is connected.
Christian_R wrote:Hello Richard1864,
We have received feedback from the community of the same report. I have escalated this to the team to have the issue resolved. We're also aware that the incorrect warranty information maybe displayed for a few members. If you require support, please let me know and I can assist with our Support Team reaching out to you.
Respectfully,
Christian
snix1 wrote:Hello, any news on this topic regarding www.routerlogin.net invalid certificate? I have a macbook that won't connect but every other device is connected.
The Macbook isn't connecting to the router wireless (or the Ethernet LAN port)? This would be completely unrelated to the certificate used only for the router https Web interface.
Open a dedicated thread, provide router model, installed firmware, and some details of the MB (model year, MacOS version).
The browsers on my iPhone 7 won’t let me access websites since I installed the Netgear router.
i get a screen that says the connection is not private and that someone may be trying to impersonate the website. When I click view the certificate, I see www.routerlogin.net
expires 8/2/2019 and Not Trusted
this only happens on my iPhone, all other devices using this WiFi are working
Orbi AC3000 RBK50 RBK52 RBK52 affected too.
Certificate has expired and you will have problems if you try to connect to it with secured https URL with any browser.
Hello Richard & 2nwq,
Engineering is aware and working on addressing the digital certificate expiration.
Regards,
Christian
Hi,
Can we get an update....It should not take a full month to replace an expired certificate...1 or 2 days max....you are running a system in a production environment - not a dev site.
Regards,
Daniel Lortie
The certificate was valid from 8/2/2016 on 8/2/2019.
It's now 10/2/2019.
Not a good look; makes you wonder what other security NETGEAR doesn't take seriously.
Please fix ASAP.
Using Orbi RBR50 - Router Firmware Version V2.3.5.30
Any update on this issue? Is there a workaround we can do that doesnt depend on netgear?
I wish I could say I have a new router, but I couldn't return mine, so I am stuck with the Nighthawk--still unable to login with admin and password [mine] on my desktop computer. I have tried every way possible. I ended up downloading the netgear app [as per nighthawk suggestion on paperwork] and I can see some information, but it NOTHING like being able to login to router and see it all. The informatin on the app is not even comparable to what I used to be able to monitor from my desktop. As far as I can tell that certificate still has not been renewed or Netgear has taken steps to make sure we only use the phone app and receive less information. I can't imagine what else it could be that some of us cannot login from a computer to see ALL router information. Maybe someone else in this forum has some newer information.
Just bought and Orbi and updated it to the latest release. Finally found a mesh router that works well but to my surpirse the certificate to routerlogin.net is STILL expired. I keep getting errors on my phone from my email client. Now it has been 7 months (2019-08-02) since this occured and Netgear appears to have done nothing.
Is this becuase:
1. Other prorites
2. Too cheap to extend the cert
3. Don't care
None of these options is satisfactory to me. I might be returning this unless somebody from Netgear can comment on why this has taken so long and what the long term solution is.
- I suspect #3 Don’t care. The quality of Netgear’s routers and their firmware have gone downhill quite quickly since this digital certificate mess started. I dumped my Netgear router less than 2 weeks after it started and NO ONE at the company bothered to even to discuss the issue.
7 months later and still NOT fixed. Makes me wonder what other problems they can’t be bothered to fix. I won’t come back to this epic fail company.RAX120?
Richard1864 wrote:
I suspect #3 Don’t care. The quality of Netgear’s routers and their firmware have gone downhill quite quickly since this digital certificate mess started. I dumped my Netgear router less than 2 weeks after it started and NO ONE at the company bothered to even to discuss the issue.
7 months later and still NOT fixed. Makes me wonder what other problems they can’t be bothered to fix. I won’t come back to this epic fail company.
Squeeky wrote:Just bought and Orbi and updated it to the latest release. Finally found a mesh router that works well but to my surpirse the certificate to routerlogin.net is STILL expired. I keep getting errors on my phone from my email client. Now it has been 7 months (2019-08-02) since this occured and Netgear appears to have done nothing.
Many other router models have got self-signed certificates now. Well possible the more than non-existing quality control at the ODM has simply failed again.
Squeeky wrote:None of these options is satisfactory to me. I might be returning this unless somebody from Netgear can comment on why this has taken so long and what the long term solution is.
Altsai keen to hear what the long term solution will be for all Netgear devices, too. Self-signed - this is what almost all other newer Netger router have got again because of some "security" specialists raised security reports about the shared private key of the former Entrust signed certs - can't be the answer, too. FWIW there can be two phases: One is the factory preset (here an ad-hoc and installation time self-signed cert is fine), the other is the every day solution once installed.
