NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Isabearz's avatar
Isabearz
Aspirant
Dec 06, 2025

Scam email just wanted to share

I got an email tonight from netgear @ email. netgear. com remove the spaces (first red flag). It has a super phishy looking reply to as well, that had an html and long string of numbers in the reply...
When I signed up, emails came from a do not reply at netgear (dot) com email Even clicking on from in the old email, they show "mailto:do_not_reply@netgear.com"

It says "We are reaching out to inform you that service updates for your WIRELESS-N ROUTER W/USB BNDL have ended." (Second red flag because that's not what I bought.)
It never names my "Nighthawk AX1800 4-Stream Dual-Band WiFi 6 Router(RAX9)" including serial number like the original emails do.

Of course it has a link to go buy an updated version, (Red flag #3) and all of the links on the scammy looking email are to click.e. netgear. com NOT ONE of them is to just plain netgear (dot) com like every link in the original email. (Red flag #4)

Also, they're almost a month late, because I registered my Nighthawk on 11/13/24. (red flag #5)
BUT I did change my email address last summer and they have the new email address.

So I am guessing this is this a SCAM because this is NOT listed in the End of Service section of their website. 


I tried to report it to Netgear via email or the stupid AI thing but I didn't get anywhere with either, but I thought I would at least report it here to save others the hassle. This email looked EXTREMELY legit. 
But I do find it interesting that it had my correct email (after changing it from the original). 
I am guessing Netgear heavily "shares" my data and some of those that buy it are scammers. 


 

not listed

3 Replies

Replies have been turned off for this discussion
  • Isabearz's avatar
    Isabearz
    Aspirant
    Dec 06, 2025

    I can't edit my post but just wanted to say, someone pointed out to me that this email is about a VERY OLD router I had, prob. purchased in 2011. 
    So it's possible this is legit, although the emails are different. 

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Dec 07, 2025
      Isabearz wrote:

      I can't edit my post but just wanted to say, someone pointed out to me that this email is about a VERY OLD router I had, prob. purchased in 2011. 
      So it's possible this is legit, although the emails are different. 

      FWIW, I got a similar email last August regarding a router I'd never owned (Orbi RBK13), and starting with the "Hi Lauren," so not my name. 

       

      It wasn't a from a scammer - mail headers, etc were all legit.  Something clearly went amiss with Netgear's notification server.   I provided this info to Netgear when I received the email, but never heard anything back.

       

      But it is odd in your case, as any wireless N router would gone end-of-life long ago.  I guess you could look at your registered products list on support.netgear.com to see if anything that might match is included there.

      Isabearz wrote:

      all of the links on the scammy looking email are to click.e. netgear. com

      As did mine.  But this isn't a red flag, as that URL is still part of netgear.com.  The click-e bit gives Netgear marketing analytics (letting them identify how many folks are clicking on these email links).

       

      If you had clicked it on, it would resolve to a router page in the Netgear store.  FWIW, the link in mine went to the Orbi 370.