I'm new to Netgear - is there something I'm supposed to enable?In the Nighthawk app the 6G connection type / band is just absent; in the web interface it is represented by "--".Is it a bug? If so, where can I see the bug reports? (I tried searching but didn't find anything.)Thanks!

Your wifi device have to support 6Ghz.

It does. The device that has Wifi 6E support is a line item that isn't a 2.4G or 5G connection type.This is what it looks like in the web interface. The Macbook is a M3 and is connected to 6Ghz (option + click Wifi icon says so).

Remember, you may not see a 6 GHz option, or any particular band, if Smart Connect is enabled in the router. My Windows PC just shows a single SSID. I have to dig into the entrails of Windows to discover that I have a 6 GHz connection. I am too poor/mean to use a Mac so have no idea how it works there. Just another user with time on their hands.

Smart Connect is enabled.It's easy to determine your wifi details on a Mac, you just hold down the option key and click the wifi icon in the system tray. And it is indeed connected to a 6Ghz channel.I just chatted with Netgear support about it - I think it's a bug. They're going to get back to me since my purchase is still under support. Will update this thread.

jdbyyc wrote:I'm new to Netgear - is there something I'm supposed to enable?In the Nighthawk app the 6G connection type / band is just absent; in the web interface it is represented by "--".Is it a bug? If so, where can I see the bug reports? (I tried searching but didn't find anything.)Thanks!Your RAXE500 does indeed support the 6 GHz Wi-Fi band. The smart connect feature does not always select the highest frequency band. Depends on the device you are connecting. The Netgear mobile application has lots of holes/bugs. You might check the Netgear support community specifically setup to cover the mobile application. Here is the link: https://community.netgear.com/t5/Nighthawk-App/bd-p/en-home-networking-apps

Why doesn't Attached Devices have 6G for a Connection Type?

13 Replies

FURRYe38
Guru
Jan 20, 2025
Your wifi device have to support 6Ghz.
- jdbyyc
  Aspirant
  Jan 20, 2025
  It does. The device that has Wifi 6E support is a line item that isn't a 2.4G or 5G connection type.
  
  This is what it looks like in the web interface. The Macbook is a M3 and is connected to 6Ghz (option + click Wifi icon says so).
  - michaelkenward
    Guru
    Jan 20, 2025
    Remember, you may not see a 6 GHz option, or any particular band, if Smart Connect is enabled in the router.
    
    My Windows PC just shows a single SSID.
    
    I have to dig into the entrails of Windows to discover that I have a 6 GHz connection.
    
    I am too poor/mean to use a Mac so have no idea how it works there.
    
    Just another user with time on their hands.
Kitsap
Master
Jan 20, 2025
jdbyyc wrote:
I'm new to Netgear - is there something I'm supposed to enable?

In the Nighthawk app the 6G connection type / band is just absent; in the web interface it is represented by "--".

Is it a bug? If so, where can I see the bug reports? (I tried searching but didn't find anything.)

Thanks!
Your RAXE500 does indeed support the 6 GHz Wi-Fi band.

The smart connect feature does not always select the highest frequency band. Depends on the device you are connecting.

The Netgear mobile application has lots of holes/bugs. You might check the Netgear support community specifically setup to cover the mobile application.

Here is the link: https://community.netgear.com/t5/Nighthawk-App/bd-p/en-home-networking-apps
- jdbyyc
  Aspirant
  Jan 20, 2025
  This issue is the Nighthawk app and the web interface. So it would seem to be a value that isn't populated and therefore unable to the UI of both.
  - FURRYe38
    Guru
    Jan 20, 2025
    Have you set up the 6Ghz SSID name on the RAXE for a custom SSID name? Does the Apple device see this SSID name?
    
    Be sure to disable Mac Address randomizer on the Apple device for the connection.

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Why doesn't Attached Devices have 6G for a Connection Type?