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Forum Discussion

duhuf's avatar
duhuf
Tutor
Aug 03, 2026

Can't connect to vpn services during parental controls!!

Recently,I turned on the parental control.It looks good but not friendly for vpn because the feature will stop my vpn connections even i have set it unlimited.what should i do to tackle this issue except turning off parental controls?thank you guys.

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8 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Aug 04, 2026

    Intend to operate Parental Control on the same (shared) device  you intend to operate the unspecified VPN from, with different profile(s), with one being set to "unrestricted"?

     

    duhuf wrote:

    the feature will stop my vpn connections

     

    Please be a little bit more specific of the VPN(s) you intend using.

     

    The tags show Androud and iOS - what kind of device(s) are you refering to?

    • duhuf's avatar
      duhuf
      Tutor
      Aug 04, 2026

      ​No, I am using an adult profile. I've only blocked categories like gambling and adult content, but I still can't establish a VPN connection. Any ideas on how to solve this?

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Aug 05, 2026
        duhuf wrote:

        Any vpn service but no one works

        What client device(s) are you using?  Is it possible that some are rotating the mac address?  

         

        If they are, the router might be applying the wrong profile.

  • HappyCat's avatar
    HappyCat
    Luminary
    Aug 04, 2026

    My sense is that more detailed information is required, such as:

    • Which Netgear router is running Smart Parental Controls?  (Nighthawk? Orbi? model? firmware release?)
    • Identify a VPN product that fails.  ("any" does not seem to be helpful)
    • Which device on the LAN is attempting to connect to the VPN?
    • How does the VPN report not being able to establish a connection?  (error message? log entry)

    Generic search seems to indicate that the consensus is that Netgear's SPC does not interfere with VPN, unless it has been directed to. (see the search results below)