MR60 Parental Controls not working

Question

I signed up for free trial of Parental Controls. None of the features work. In addition access control through the app no longer works since I activated the parental controls. Does anyone know how to disable the SPC so I can at least go back to using access control? Using latest version of app and v1.1.6.122 router software. And yes I’ve rebooted several times.

FURRYe38 · Answer

Try updating FW first:
https://community.netgear.com/t5/Nighthawk-Wi-Fi-6-AX-Mesh/New-MR60-MS60-Firmware-Version-1-1-7-134-Released/td-p/2284614/jump-to/first-unread-message
&nbsp;

niallg · Answer

Thanks for your suggestion. I already tried that. Access control does not work beyond version 122. I opened a ticket for that and spent hours on the phone with Netgear to provide logs etc. It was never resolved.&nbsp; I just want to get back to where I was before I activated Parental Control with access control working. I guess worst case I can start over with a new account. Or perhaps when the trial times out it may start working again as before.

FURRYe38 · Answer

After loading newer FW, did you factory reset the MR and setup from scratch using the NH app then see if SPC is enabled then?&nbsp;
DarrenM&nbsp;KevinLiT&nbsp;

niallg · Answer

Yes. I did a factory reset and a setup from scratch.

FURRYe38 · Answer

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
&nbsp;

Forum Discussion

MR60 Parental Controls not working

6 Replies