MR60 parental controls

I have paid gor for the parental controls subscription. It worked "ok" for a while, then just quit well over a month ago. I have logged out, logged in, rebooted multiple times, Uninstalled, and reinstalled the app, went through acts of congress trying to find out how to get support since I have not paid for support, finally got in contact with them but they needed to call me back. They did for 2 days straight and I was unable to talk with them as those were the busiest 2 days of my entire year😅 Now that I'm trying to get back with my case number, the case is closed. The controls did disappear inside the app for a while but that was fixed with a reboot or reinstall, however even though it appears back in the app, it's not at all functional. No devices can be paused, disconnected, no bedtime routines work. When I chose Nighthawk, I was really expecting to be able to be in control of online time. It was unclear when I made the purchase that I'd need to pay extra for controls. Coming from Google wifi, I was not aware that was a feature typically paid for. When I did pay for it, it didn't compare at all to the amount of control I was used to, and now it doesn't work at all.There are also log in issues, I cannot log in at all without using a 1 time password even though my password is correct. It works fine through a browser, assuming it's an app issue. Also when trying to browse forums through app, page loading takes over a full minute. Maybe this is ALL an app issue? I'm working from a Note 20 Ultra. Has anyone else figured out how to fix non functioning parental controls?