I would like better parental controls setting time limits etc but I can't seem to find them on the Orbi app, any ideas please on how to activate this?

Hello ClancyS, Welcome to the NETGEAR Community! I understand that you would like to use SPC to enhance control of the devices connected to your network. NETGEAR Smart Parental Controls (SPC) offers two premium subscription plans: $7.99 a month or $69.99 a year. Both of these subscriptions offer a 30-day free trial. The Orbi app can be used to activate and subscribe to SPC. Please follow the steps below to activate and subscribe to SPC: To start a subscription for SPC Premium: 1. Launch the Orbi. 2. Tap the Parental Controls tile. 3. Tap the "Your trial is expiring" banner at the top of your screen. 4. Tap See Pricing. 5. Choose a subscription plan. 6. Tap Get Started. 7. Fill in the required payment information. 8. Tap Place Your Order. Best, Kevin Community Team

Which exact Orbi system and model are we facing here? Your Smart Parental Controls experience https://www.netgear.com/home/services/smart-parental-controls/ does start with the Netgear My Time App https://kb.netgear.com/000062124/What-is-the-My-Time-by-NETGEAR-app-and-how-does-it-work-with-Smart-Parental-Controls?article=000062124

Oh whoops, its a RBR350 router, for the life of me cant see where to get this set up!

Hi there,My app doesn't have a parental controls tile - how am I meant to set this up without one please?Thanks

Hi there,I have the RBR350, and would like to use the parental control. I have checked that I have the latest firmware on the router (V4.4.1.29_3.10.80). I have also checked that all the conditions listed in this article (https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orbi-or-Nighthawk-app-after-upgrading-to-the-latest-firmware) are met. Still, I can't see the SPC tile. Any idea on how to fix this?

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11 Replies

schumaku
Guru - Experienced User
Jan 30, 2023
Which exact Orbi system and model are we facing here?

Your Smart Parental Controls experience https://www.netgear.com/home/services/smart-parental-controls/ does start with the Netgear My Time App https://kb.netgear.com/000062124/What-is-the-My-Time-by-NETGEAR-app-and-how-does-it-work-with-Smart-Parental-Controls?article=000062124
- ClancyS
  Aspirant
  Jan 30, 2023
  Oh whoops, its a RBR350 router, for the life of me cant see where to get this set up!
  - KevinLiT
    NETGEAR Moderator
    Jan 31, 2023
    Hello ClancyS,
    
    Welcome to the NETGEAR Community!
    
    I understand that you would like to use SPC to enhance control of the devices connected to your network. NETGEAR Smart Parental Controls (SPC) offers two premium subscription plans: $7.99 a month or $69.99 a year. Both of these subscriptions offer a 30-day free trial. The Orbi app can be used to activate and subscribe to SPC.
    
    Please follow the steps below to activate and subscribe to SPC:
    
    To start a subscription for SPC Premium:
    
    1. Launch the Orbi.
    
    2. Tap the Parental Controls tile.
    
    3. Tap the "Your trial is expiring" banner at the top of your screen.
    
    4. Tap See Pricing.
    
    5. Choose a subscription plan.
    
    6. Tap Get Started.
    
    7. Fill in the required payment information.
    
    8. Tap Place Your Order.
    
    Best,
    
    Kevin
    
    Community Team

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