RBRE960 ORBI App Parental Controls

Question

I accidentally turned on Parental Controls free trial via the ORBI App (because I accidentally hit the annoying pop up), and now I can't use the Advanced > Security > Access Control via the web interface, it tells me I have to use the App.

So I reset my ORBI system and started again, now I can use the above mentioned section of the web interface but when I try to look at the devices online using the 'Device Manager' in the App I get the below message:

"Although you have already started a trial of Smart Parental Controls Premium Plan, we need you to set it up again.

Your plan started: 25 Oct 2023"

Does anyone know how I can get rid of this and remove the Smart Parental Controls all together?

Thanks.

CrimpOn · Answer

One accidental click and you are now in purgatory!
&nbsp;
Does the Orbi web interface at least show Attached Devices (as it should?)
&nbsp;
Might start with opening a case with the subscription service:
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service&nbsp;
&nbsp;

CrimpOn · Answer

Does the app show Connected Devices and the goal is to get rid of the annoying message?
Or, does the app not show Connected Devices?

Flbrit · Answer

The App does not show me connected devices, on the home page it says 5 devices connected for example but then when you click on it it just takes me to SPC setup

Flbrit · Answer

Yeah, one click and I’m doomed 🙂Web interface for now shows the devices but if I carry on and setup up the SPC then I can’t see them in the web interface, it just tells me to use the app.Thanks for the link I will try it

Forum Discussion

RBRE960 ORBI App Parental Controls

4 Replies