NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Eyemalive's avatar
Eyemalive
Aspirant
Apr 20, 2022

SPC Logs communication to an Apple IP address as "Uncategorized"

I have found that when trying to manage usage using SPC, the iPhone device is communicating to an Apple IP address and Smart Parent Controls is logging this use as "Uncategorized".  There is no way for me to exclude this traffic or classify it as "Unlimited" since that appears to only be available when a site is categorized as an App & Website.  This is going against the Allowed Usage and using up the allocated time, even before the child is home from school (and she hasn't used the phone prior to school as it is in our bedroom). 

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 20, 2022

    Is "random mac/ip" enabled on the Iphone? 

     

    • Eyemalive's avatar
      Eyemalive
      Aspirant
      Apr 21, 2022

      No I confirmed that both kids phones have that setting disabled.

  • Clonedmj's avatar
    Clonedmj
    Aspirant
    May 01, 2022
    I’ve been having same issues. I created a new profile and moved the apple devices there and now using screen time to manage it
  • Thador's avatar
    Thador
    Guide
    Jun 30, 2022

    I'm having the same issue.  My kids run out of time because of communication with apple and I can't seem to set it to ignore the uncategorized category.

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Jul 05, 2022

      Hello Thador,

       

      I understand that SPC is not able to communicate effectively to your device because of the Apple IP address. This can be due to the "Private IP address" being enabled. 

      Please turn off your private IP address on your iOS device. 

      To turn off the Private IP address please follow the directions listed below:

      Open "Settings"
      "Wi-Fi"
      Select the "i" icon next to your connected network
      Toggle off "Private Wi-Fi Address"

      Best,
      Kevin
      Community Team