RBK352-Satellite ne fonctionne plus après mise à jour du firmware

Question

Hello,
I have a router RBR350 and two satellites RBS350.
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Yesterday I updated the firmware of my devices to version 4.4.1.29 and since then one of my satellites does not work properly (only one, the other works properly).
The devices that connect via this satellite do not have internet connection anymore, as if the satellite was not correctly connected to the router (both are connected via 5G). However, according to the router's web interface, the satellite is connected correctly.
I tried to reset the satellite several times, but when it restarts it synchronizes directly with the router ... well in theory since the connection does not work. I have also saved my configuration, reset the router and restored my settings but again when I turn on the satellite the devices connected to it no longer have internet access.
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Any help would be appreciated.
Thanks in advance!
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PS: I also connected the satellite directly to the router via the ethernet port but it doesn't work.
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Bonjour,&nbsp;
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Je possède un routeur RSR350 et deux satellites RBS350.
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Hier j'ai effectué une mise à jour du firmware de mes appareils vers la version 4.4.1.29 et depuis un de mes satellites ne fonctionne plus correctement (un seul, l'autre fonctionne correctement).
Les appareils qui se connectent via ce satellite n'ont plus de connexion internet, comme si le satellite n'était pas correctement connecté au routeur (les deux sont connectés via 5G).&nbsp;Pourtant selon l'interface web du routeur, le satellite est connecté correctement.
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J'ai essayé de réinitialiser le satellite plusieurs fois, mais lorsqu'il redémarre il se synchronise directement avec le routeur ... enfin en théorie puisque la connexion ne fonctionne pas. J'ai aussi sauvegardé ma configuration, effectué une réinitialisation du routeur et restauré mes paramètres mais là encore lorsque je met le satellite en fonction les appareils qui y sont connectés n'ont plus d'accès internet.
Toute aide serait la bienvenue.
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Merci d'avance !
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PS: j'ai aussi connecté le satellite directement au routeur via le port ethernet mais même comme cela ne fonctionne pas.

MrRobot · Answer

Funny, I have exactly the same laptop and it works fine as well.The PC having issues has an Asus ROG Strix B550-I Gaming mainboard with WiFi 6 (X200).&nbsp;Yesterday I connected to the web interface of the Orbi and saw a notification about a firmware update, which I applied ... I also checked on the website and the firmware is supported by my hardware.&nbsp;If there is an issue with certain wifi adapters I have no doubt that other people will come and complain about it. In the meantime I will try to update my PC (bios + drivers) to see if it solves the issue.&nbsp;Thank you for you support, at least now I know better where the issue is.&nbsp;&nbsp;&nbsp;

ekhalil · Answer

MrRobot&nbsp;wrote:Hello,&nbsp;I have an RSR350 router and two RBS350 satellites.Yesterday I updated the firmware of my devices to version 4.4.1.29 and since then one of my satellites no longer works correctly (only one, the other works correctly).Devices that connect via this satellite no longer have an internet connection, as if the satellite was not properly connected to the router (both are connected via 5G).&nbsp;However, according to the web interface of the router, the satellite is connected correctly.I've tried resetting the satellite several times, but when it restarts it syncs directly with the router...well in theory since the connection isn't working.&nbsp;I also saved my configuration, reset the router and restored my settings, but again when I turn on the satellite, the devices connected to it no longer have internet access.Any help would be welcome.Thanks in advance !PS: I also connected the satellite directly to the router via the ethernet port but even like that doesn't work.I suspect that the "bad" satellite got an IP address not from Orbi router but from the ISP router and that's why it's causing the issues that you're seeing.What is the make and model of the ISP modem/router to which Orbi router is connected?&nbsp;

MrRobot · Answer

Hello,&nbsp;Thank you but I have configured my ISP router in order not to interfere with the Orbi.For those who might want to do the same, here is how I did it:On my ISP router I disabled the wifi, set a DHCP range up to 192.168.1.2, reserved this IP for the Orbi and set the DMZ on this IP as well.The Orbi is configured with a DHCP range from 192.168.2.x and it works perfectly. Doing so I can use the VPN function without any issue, etc.&nbsp;I re-applied the latest firmware on the satellite but it did not help.I have tried to connect my PC directly to the satellite with an ethernet cable and the connection works fine, but as soon as I try to use the wifi it fails to connect to the internet.&nbsp;&nbsp;Edit: typo

ekhalil · Answer

MrRobot&nbsp;wrote:.............I have tried to connect my PC directly to the satellite with an ethernet cable and the connection works fine, but as soon as I try to use the wifi it fails to connect to the internet.&nbsp;Thanks for the information. What IP address does your PC get when connected via wifi and when connected by ethernet cable please?&nbsp;

MrRobot · Answer

Via EthernetIPv4 Address. . . . . . . . . . . : 192.168.2.7Subnet Mask . . . . . . . . . . . : 255.255.255.0Default Gateway . . . . . . . . . : 192.168.2.1&nbsp;Via WifiIPv4 Address. . . . . . . . . . . : 192.168.2.3Subnet Mask . . . . . . . . . . . : 255.255.255.0Default Gateway . . . . . . . . . : 192.168.2.1&nbsp;=&gt; both configurations make sense with my setup&nbsp;I don't know how it gets the IP adress in wifi because it says it cannot find the DHCP when I try "ipconfig /renew".&nbsp;&nbsp;&nbsp;PS: I would like to try connecting with a laptop to see if the problem does not come from my PC, but I don't know how to be sure the laptop actually connects to the "faulty" sattelite. A tracert to 192.168.2.1 (the IP adress of the Orbi) doesn't show any hop.&nbsp;PS2: Booted on a live linux distro (Fedora 36) and the wifi connection does not work either, so the problem is not related to my PC.I think this PC is the only one having a wifi 6 network adapter. Maybe that helps ?

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RBK352-Satellite ne fonctionne plus après mise à jour du firmware

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