NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Simplycynthias
Feb 27, 2024Aspirant
2.4 GHz and 5 GHz blinking on cable modem router
My internet has been dropping, Xfinity came out and their service is working. Xfinity mentioned that the NightHawk AX6 model CAX30s has issues and they were told to direct customers to Netgear. I call...
FURRYe38
Feb 27, 2024Guru - Experienced User
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
What channel configurations are currently set on the router?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.