I have a ring camera, and was on 3G, internet service provider upgraded to 5G, which is not supported with my ring doorbell. How do I get my 3G back? I really need my ring doorbell. Any help, would be appreciated, thank you

A couple things. 1. its 2.4ghz. not 3ghz. 2. the C6300 is a dual band router. It supports 2.4ghz and 5ghz. They didn't upgrade the routers specs, they might have upped the speeds you pay for though 3. Their "upgrade" shouldn't have impacted the ring connection. If it did, what actual issue are you getting? Details help more than "get my ring back"

Thanks for the correction. My ring doesn't work at all. When connecting to wifi, I only have the 5g option. The ring I have is not supported by the 5g. Only the 2.4. don't know how to get back the 2.4. Ty

Have you connected the phone you're using for the ring setup to 2.4ghz? Is the 2.4ghz led on the router on?

Jkeller22 wrote:My ring doesn't work at all. When connecting to wifi, I only have the 5g option. The ring I have is not supported by the 5g. Only the 2.4. don't know how to get back the 2.4. What is it that is "connecting to wifi"? If you are talking about setting up your IoT devices with a mobile phone, then ask the people who made the ring how to set it up when the phone is connected to 5 GHz wifi. If the worst comes to the worst, you can turn off the router's 5 GHz wifi temporarily, set up the ring toy and then reactive the 5 GHz wifi. Just check the manual for your modem/router. Visit the support pages:Support | NETGEARFeed in your model number and check the documentation for your hardware.That page will also have any software, firmware and drivers for your device, if they exist.Look for the model number on the label on the device. The manual tells you what to do.

Thanks. When connecting to wifi it is connecting to the 5g. Ring told me it is not compatible with 5g. I'll have to see if I can have someone look at. Thanks

3G. Vs 5G | NETGEAR Communities

11 Replies

plemans
Guru - Experienced User
Apr 02, 2022
A couple things.

1. its 2.4ghz. not 3ghz.

2. the C6300 is a dual band router. It supports 2.4ghz and 5ghz. They didn't upgrade the routers specs, they might have upped the speeds you pay for though

3. Their "upgrade" shouldn't have impacted the ring connection. If it did, what actual issue are you getting? Details help more than "get my ring back"
- Jkeller22
  Aspirant
  Apr 02, 2022
  Thanks for the correction. My ring doesn't work at all. When connecting to wifi, I only have the 5g option. The ring I have is not supported by the 5g. Only the 2.4. don't know how to get back the 2.4. Ty
  - plemans
    Guru - Experienced User
    Apr 02, 2022
    Have you connected the phone you're using for the ring setup to 2.4ghz?
    
    Is the 2.4ghz led on the router on?

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3G. Vs 5G