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Forum Discussion

asdfg156984's avatar
asdfg156984
Aspirant
Jan 29, 2019

5-10 Reboots per day - CM1000 with Xfinity

I just updated my modem from a CM600 to a CM1000-1AZNAS and now have the internet drop 5-10 times per day. I did not previously ever have this issue with the CM600. I had a Comcast tech visit on Thur...
Hardware
Troubleshooting
darkangelic's avatar
darkangelic
Aspirant
Jan 29, 2019

What do your modem signals look like? Navigate to http://192.168.100.1 and login. (The default admin name  is admin and default password is password if you haven't changed them). 

  • asdfg156984's avatar
    asdfg156984
    Aspirant
    Jan 29, 2019

    here they are: 

     

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Jan 30, 2019

      I suggest contacting your ISP looks to be a issue with the connection I see some T3 timeouts and some uncorrectables. The tech may not of found the issue the first time.

       

      DarrenM

      • asdfg156984's avatar
        asdfg156984
        Aspirant
        Jan 30, 2019

        I spoke with Comcast support again yesterday as well as Netgear support. Comcast says it is a netgear issue and vice versa. Amazon is sending me a replacement of the modem. I guess I will go from there.