NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

sancarod's avatar
sancarod
Aspirant
Apr 02, 2023

5G connection unestable while 2.4 works

My 2.4 connection works but when I tried to connect to 5G it does not. Never had this issue before. I already tried to disconnect the router but it did not work. I also verified the status of the connection on the app but everything seems to be working. I called the internet provider but they mentioned there are no issues with the network. 

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 02, 2023

    Do wired devices work ok?

    What devices are you connecting to the 5Ghz radio?

    Is Smart Connect enabled or disabled.

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.

     

    Please post a copy and paste of the modems connection status and event log page.
    https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
    https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router