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Forum Discussion
AC1750 (r6400) No internet connection through CM500 (xfinity)
I had a comcast tech unsuccessfully install my hardware. After an hour on the phone w/ tech support I have internet access(with annoying connectivity issues) when my laptop is directly wired to the m...
i did manually set the DNS to the Comcast addresses (75.75.75.75 and 75.75.76.76) as well as the google dns address you listed. ping would time out if i tried something outside my network. No difference in MS Edge or Chrome browsers. DNS lookups w/ nslookup failed as well.
My access is working after i power cycled the hardware multple times.
If you can connect PC directly to the modem and try if samething happens. If it does it must be modem problem.