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AC1900 C7000v2 restarts, ISP claims not them.
I’ve had this modem/router for a few years now without issue, recently it started to appear to “restart on it own”, so I had it replaced with a brand new one from Best Buy. This new one does the sa...
Do you also have your cable connections page info? (take a screensnip of it)
the docsdevresetnow command comes from the ISP/cmts to reset usually due to line/connection issues.
plemansThank you for the reply,
I can screenshot that, but I'm not entirely sure what you'd be looking for in that page. All the signals according to Spectrum's documentations say that those numbers are within tolerance to their service.
I believe personally it has to do with the router function, rather than the modem function. The reason I came up with this conclusion is because of the issue previously mentioned that when it does begin to reset and the from LED's turn off I can't connect to the router's home page at 192.168.0.1 as it will indicate that it has stopped responding. Once it does allow me to connect to it, the "System up time" does not reset, but "Event Log" and "Logs" tab would indicate otherwise. This is just my speculation, this could be 100% wrong and it still is the modem forcing the router part to restart.
Despite, here is all the information that you have requested.
(looks like I can't post photos inline, so I'll have to make multiple posts with attachments.)
2nd photo
3rd photo
last photo
You have 1 channel out of spec. It could be going far enough outside of spec (plus it has errors) that its causing the cmts to trigger a reboot.
Check the cables within the home for splitters, attenuators, amplifiers, or bad/loose/cheap/corroded connectors.
I'd just move the modem to right where the coax enters the home.
- I’m assuming you’re referring to ChannelID 32?
Also I live in an apartment, so I really don’t have access to the coax cable line any further then where it starts in our apartment. Do coax cable lines degrade over time, because the modem/router has not moved since it was placed there?
