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Forum Discussion
LML
Nov 19, 2016Aspirant
Access control (MAC filtering) not working same after unexpected update?
My netgear modem/router CG3000DV2 was updated at some point without my knowledge, and now has a new "genie" interface when logging in through a browser. It previously had the dark blue UI with button...
DarrenM
Nov 22, 2016Sr. NETGEAR Moderator
Hello LML
This update was pushed by your ISP so it was suppose to do this and if you are having issues since this is a big update you may need to factory reset your modem and do the setup again.
DarrenM
LML
Nov 22, 2016Aspirant
hey there, thanks,
unfortunately I tried a factory reset: it did nothing
I contacted my ISP: they denied any involvement
LML