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LML's avatar
LML
Aspirant
Nov 18, 2016

After update can't configure access control (MAC filter)

My netgear modem/router was updated at some point without my knowledge, and now has a new "genie" interface when logging in through a browser.    In the old interface I was able to set up a MAC add...
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michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 19, 2016
LML wrote:
 N450
 

 

That's not a Netgear model number. It is a wifi speed standard.

 

LML's avatar
LML
Aspirant
Nov 19, 2016

thanks Michael (unfortunately ryan has hijacked this post with a different problem). I'm restating the issue, with the correct model number this time:

 

My netgear modem/router CG3000DV2 was updated at some point without my knowledge, and now has a new "genie" interface when logging in through a browser. It previously had the dark blue UI with buttons on the left side--now it has "genie" interface with more colorful UI. I did not initiate this update--it did it automatically somehow (or I was hacked?)

 

In the old interface I was able to set up a MAC address list to ONLY ALLOW devices that I selected (i.e. my own devices). Now it seems all I am able to do is BLOCK a specific device.
 
What happened? Is this feature no longer available?
 
LML
 

Netgear CG3000DV2 N450 genie Firmware Version V3.01.06

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 19, 2016
    LML wrote:

    thanks Michael (unfortunately ryan has hijacked this post with a different problem).

     

     

    And how. Different hardware, different problem, wonky approach.

     

    But my suggestion to him still stands. Did you "factory reset" the device?

     

    Maybe your ISP forced the update on you. DOCSIS is alien territory to me.

     

    The manual for your kit is here:

     

    N450 | Product | Support | NETGEAR

     

    There is other support stuff there too.

     

    Such as:

     

    How do I perform a factory reset on my NETGEAR router?

     

    Do that and you may recover control of your network.

     

    If not, how are you connecting to the CG3000DV2?

     

    Try: http://192.168.0.1

     

     

    • LML's avatar
      LML
      Aspirant
      Nov 19, 2016

      thanks Michael, unfortunately you're confusing my issue with Ryan's :(

       

      I have access to my router. I am starting a new thread in hopes of getting clearer advice

       

      LML

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Nov 20, 2016
        LML wrote:

        thanks Michael, unfortunately you're confusing my issue with Ryan's :(

         

        I have access to my router. I am starting a new thread in hopes of getting clearer advice

         

        LML

         

        I am not confusing the issue.

         

        My advice is the same.

         

        RESET THE ROUTER TO FACTORY SETTINGS.

         

        This is standard troubleshooting procedure, especially if you have somehow got new firmware.