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Any way to email logs on CM2000?
I'm having issues with Comcast/Xfinity and T3 timeouts, and would like to show them a day of logs to illustrate how many times my internet goes out. However, the event logs on my CM2000 only holds 40 entries, which covers about 5-10 minutes. Is there anyway to increase the storage, or send logs via email or direct to a logging serveer?
Power seems a bit on the high side however with in spec. Might check to see if ISP can turn his down just a bit.
However your getting lots of correct and un-correctables which should be mostly near zero.
You need to check the coax line, connectors, ensure connector is fully seated and screwed into the modems coax jack and remove any splitters if possible to test.
ISP should check this line as well UP to the modem.
7 Replies
Not that I know of. Best way would be to screen capture the cable connections status and events log page.
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/What is the brand and model of the host wifi router connected to the modem?
FURRYe38 For my setup, I have a coax that comes into the basement (from the street I'm guessing, I can't access wherever it goes). That goes into a single connector and then to a splitter, where it breaks off to the modem and cable box. Xfinity has been out to replace the second coax, the connector, and the splitter before but nothing has fixed the problem. I'm starting to wonder if the issue is with the first coax that leaves the house, might try to pursue that. I can't easily replace it since I don't know the terminal end
outside house -----first coax----- connector ------second coax------ splitter-------modem/cable box
My router is a synology rt2600ac. When the internet goes out, all my devices are still able to access the router.
I can post the modem power settings if it'll help, but they all seem to be in line
joshua4242 wrote:
For my setup, I have a coax that comes into the basement (from the street I'm guessing, I can't access wherever it goes). That goes into a single connector and then to a splitter, where it breaks off to the modem and cable box. Xfinity has been out to replace the second coax, the connector, and the splitter before but nothing has fixed the problem. I'm starting to wonder if the issue is with the first coax that leaves the house, might try to pursue that. I can't easily replace it since I don't know the terminal end
outside house -----first coax----- connector ------second coax------ splitter-------modem/cable box
Try testing the modem to what comes up to the house. You'll need a new Coax line here. Help rule out whats currently inbetween and anything in between can cause problems.
Ideal would be outside house -----first coax------->modem/cable box
My router is a synology rt2600ac. When the internet goes out, all my devices are still able to access the router.
Basements are not recommended places for wifi routers. Concrete and steel will cause problems.
Does this router have a Internet or WAN LED that gives indication of a problem when this happens?
I can post the modem power settings if it'll help, but they all seem to be in line
Please post the Cable Connections status page so we can take a look.