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Jferg_29's avatar
Jferg_29
Initiate
May 24, 2018

Awful Customer Service

I purchased a modem through amazon and have been incredibly disappointed with the customer service. I came home to find that the modem wasn't working and didn't respond to the factory reset button. I...
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Jferg_29's avatar
Jferg_29
Initiate
May 25, 2018

Yes, I was all working and set up with my ISP until I came back to it not working. The ISP came out to check on the signal and confirmed my modem was bad. And I have not yet gotten a new modem to activate as netgear has denied me warranty coverage.

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
May 25, 2018

I have sent you a PM

 

DarrenM