I just purchased a new modem/router and got it set up, but the 2.4g band won't connect to any devices. On my Roku, it shows an X for Internet connection, and my other devices (iphone, ipad and macbook show "incorrect password." Do I have a defective product? I have been on the phone with Spectrum and Netgear for hours and nothing has fixed the situation. Any help would be greatly appreciated.

What firmware are you on? What did you try? Saying "nothing fixed the situation" doesn't say what you've tried. What modem is it connected to?

It is a modem and router. The firmware is 1.03.04. I have Spectrum. I talked at length with them because the Netgear tech told me I need to upgrade the firmware to 1.02.09 for Spectrum. I talked to three different techs at Spectrum and they all said the firmware is automatically updated when they send a signal to it. I also tried changing the channel on the 2.4 to different ones (it was set on auto). I tried taking security off. I tried setting up a guest network on 2.4. I reset the modem using the reset button. I unplugged the modem and plugged it back in. In each case, my devices could see the 2.4g, but couldn’t connect to it.

If its a modem/router combo device, it isn't the R6300. What model is it? Was it sold/rented/given to you from the ISP? You're ISP is correct in that they control the firmware on it. Combo devices have their firmware controlled by the isp.

It is a C6300v2. I purchased it from Best Buy yesterday. The box indicates it is compatible with Spectrum.

have you tried logging into it and change the ssid and password?

Brand new and having issues - 2.4g wifi won't connect to any devices

12 Replies

plemans
Guru - Experienced User
Jul 21, 2020
What firmware are you on?
What did you try? Saying "nothing fixed the situation" doesn't say what you've tried.
What modem is it connected to?
- Golfnut123
  Aspirant
  Jul 21, 2020
  It is a modem and router. The firmware is 1.03.04. I have Spectrum. I talked at length with them because the Netgear tech told me I need to upgrade the firmware to 1.02.09 for Spectrum. I talked to three different techs at Spectrum and they all said the firmware is automatically updated when they send a signal to it. I also tried changing the channel on the 2.4 to different ones (it was set on auto). I tried taking security off. I tried setting up a guest network on 2.4. I reset the modem using the reset button. I unplugged the modem and plugged it back in. In each case, my devices could see the 2.4g, but couldn’t connect to it.
  - plemans
    Guru - Experienced User
    Jul 21, 2020
    If its a modem/router combo device, it isn't the R6300.
    What model is it?
    Was it sold/rented/given to you from the ISP?
    You're ISP is correct in that they control the firmware on it. Combo devices have their firmware controlled by the isp.

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Brand new and having issues - 2.4g wifi won't connect to any devices