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Forum Discussion
Brand New C6300v2 needs firmware upgrade
I have a brand new C6300v2 that I setup this evening. I've already enabled remote management in the admin web portal.
I've downloaded the Nighthawk app, but it keeps telling me that my firmware is out of date. If I try to do anything in the app (open it even), it tells me my firmware is out of date and to "Open routerlogin.net" or "connect with anywhere access".
If I click "open routerlogin.net", it sends me to the web portal (Genie) and I get nowhere because there's nothing in there that allows me to "check for firmware updates". I've literally clicked on every option within the Genie and there's nothing in there that says firmware or update.
If I click "connect with anywhere access", it tells me that I don't have any devices available which isn't true. At the moment, the app is completely worthless to me and I'd like to be able to manage the device using the app, but at this rate, I'm about to return the whole thing.
I've uninstalled and reinstalled the app. I've re-setup the connection with the device at least 3 times, but I get the same result.
Help!
3 Replies
The modem/router combo devices are only updateable by the ISP. Its not user updateable.
Its an issue with the app reporting it needs an update.
check what you have to this list.
plemans wrote:The modem/router combo devices are only updateable by the ISP. Its not user updateable.
Its an issue with the app reporting it needs an update.
check what you have to this list.
According to that page, my device's firmware is up to date for my provider. So what do I need to do to the app to get it to work?
There's not.
You can use the browser to access/manage the C6300.
the app seems to get hung up on the firmware not updating and doesn't let you past it.
I have a feeling netgear is aware and working on it.
