I have version V1.01.11. My service provider, Time Warner Cable, told me to check to see if there is an update to my firmware since the Internet seems to have gotten slower lately. When I go to 'router update' thru Genie, the following message is returned: Failed to get firmware version information. Am I doing something wrong? Or is there no update available? Or, is it an issue with Windows 10? Thank you.

Hello sharmar10 All firmware is pushed out by your ISP so if there is a new firmware update all you would need to do is unplug the modem and plug it back in and it would download it on its own. Cable gateways cant update the Firmware manually. DarrenM

Hi DarrenM, is that also true for customer owned modems? thanks,

b_3x Yes netgear has to send all firmware updated to the isp then it goes threw a approval process and the isp makes some changes if needed and releases when they are ready to this is for call cable modem customer owned or rented. DarrenM

Thank you DarrenM for the quick reply.TWC says that they can't fix, somehow my firmware was upgraded to V2.02.26, and TWC says i need to contact Netgear as the internet is not working now.And Netgear says it is out of warrenty, and in order to downgrade the firmware to V1.01.11, it needs to be renewed... Do you know if the isp will be pushing a downgrade or since it is failing to connect to the interent (at very slow speed) the isp can't push a fix?

B_3x I don't really know what TWC will do to fix this but I can report to our engineers about a issues with the firmware. what are you seeing from the modem are all the lights coming on but no Internet connection? DarrenM

C3000-100NAS Firmware Update | NETGEAR Communities

16 Replies

DarrenM
Sr. NETGEAR Moderator
Oct 27, 2015
Hello sharmar10

All firmware is pushed out by your ISP so if there is a new firmware update all you would need to do is unplug the modem and plug it back in and it would download it on its own. Cable gateways cant update the Firmware manually.

DarrenM
- b_3x
  Aspirant
  Nov 10, 2015
  Hi DarrenM,
  
  is that also true for customer owned modems?
  
  thanks,
  - DarrenM
    Sr. NETGEAR Moderator
    Nov 10, 2015
    b_3x
    
    Yes netgear has to send all firmware updated to the isp then it goes threw a approval process and the isp makes some changes if needed and releases when they are ready to this is for call cable modem customer owned or rented.
    
    DarrenM
Madison
Aspirant
Nov 12, 2015
I am having the exact same problem. Also have TWC. Frankly I don't care who points what fingers I just want the Internet to work at the correct speed.
Have C3000
Madison
Aspirant
Nov 12, 2015
Any update? Last post was 2 days ago. Thanks!
- mteo
  Aspirant
  Nov 13, 2015
  same situation with c3000. Netgear want just money for phone warranty and can't help you because they just provide firmware to twc not to final user. I understood is a firmware problem. Twc pushed a wrong update and now the modem is almost offline and can't get a new update to solve the problem. We can't do nothing manually and just wait. they told me to leave the modem on and hope for an update in firmware that could never came. It's frustrating and you need to pay for the service
  - vkdelta
    NETGEAR Employee Retired
    Nov 14, 2015
    Most of the devices should be downgraded to old version now. Please let us know if you are still having an issue.

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C3000-100NAS Firmware Update