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newbiecsco's avatar
newbiecsco
Follower
May 19, 2016

C3000 and C6300 Remote reset ? Forced Reboot

Hi Everyone   I seem to have something coming my way to either force a reset or crash my cable modems? experienced this on both C3000 and C6300... I can not tell what really is happening ... by l...
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DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
May 25, 2016

Hello newbiecsco

 

Is your ISP Time Warner Cable? if so they are pushing new firmware in the coming weeks to these modem that fix a lot of issues. But to answer your question yes the cable company do have remote restarts they can send to cable modems they do not have to be logged into your modem they are able to do this through the diagnostic tools they have. Also if you are getting alot of modem crashes this could be to weak signal do you have a cable splitter hooked up to the modem if so try to remove that.

 

DarrenM