c3000 Super slow speeds comcast.

Question

So I changed to this device after my cable modem was dropping so often, and comcast was quick to get it running with no interaction at all... just the3 automated things. With this new modem in place, I see about 7mbps down and 3mbps up. If I plug my comcast router back in I see 93mbps down and 11 up.

Any thoughts? I am using all the same equipment otherwise... This is what the c3000 looks like fromthe provisioning end. Called comcast and they are sending someone, as they could not figure it out on the phone

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	615000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	9	615000000 Hz	1.9 dBmV	41.4 dB	0	0
2	Locked	QAM256	10	621000000 Hz	1.9 dBmV	41.4 dB	0	0
3	Locked	QAM256	11	627000000 Hz	2.1 dBmV	41.5 dB	0	0
4	Locked	QAM256	12	633000000 Hz	2 dBmV	41.4 dB	0	0
5	Locked	QAM256	13	639000000 Hz	2.1 dBmV	41.4 dB	0	0
6	Locked	QAM256	14	645000000 Hz	2 dBmV	41.4 dB	0	0
7	Locked	QAM256	15	651000000 Hz	2.1 dBmV	41.4 dB	0	0
8	Locked	QAM256	16	657000000 Hz	2.1 dBmV	41.4 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120 Ksym/sec	36500000 Hz	45.5 dBmV
2	Locked	ATDMA	2	5120 Ksym/sec	30100000 Hz	48 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	23700000 Hz	48 dBmV
4	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

DarrenM · Accepted Answer

Hello Spamsucks

&nbsp;

Have you checked with the cable company that the modem is provisioned correctly because it sounds like the c3000 is on a separate plan if you can still plug in your other modem and its working.

&nbsp;

DarrenM

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c3000 Super slow speeds comcast.

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