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Seanmccat's avatar
Seanmccat
Aspirant
Sep 04, 2015

c3700-can't conect

I bouth a c3700 back in December.  It was working fine for the most part until last Monday.  At that point, while it says I have a connection, I can not connect to any pages.   It does not matter if I try to connect wireless or by ethernet cable.  Moreover, I have tried to reboot and set to factor defaults, but it did not work it.   I called Time Warner and they sent out a tech.  He told me that the internet was fine, but the modem was not passing it through.   Does anyone have any suggestions? 

Troubleshooting

2 Replies

  • Seanmccat's avatar
    Seanmccat
    Aspirant
    Sep 04, 2015

    Actually, I can connect to the internet on the guest network, but not through the ethernet cable or the other networks. 

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Sep 08, 2015

      Hello Seanmccat

       

      If you tried factory resets and still cant connect it may be a hardware malfunction I would suggest contacting netgear support to check. If its still under warranty possible to get a RMA if its not working properly.

       

      DarrenM